Team Leader

daves Food Stores is a growing food retail group in Malta committed to providing quality products, excellent customer service, and a positive shopping experience. As our business continues to expand, we are looking for an experienced and motivated Team Leader to support our store operations and lead our teams to success.

Role overview:

The Team Leader is responsible for leading and supporting the store team to ensure daily operations run efficiently and in line with Company standards. The role involves supervising employees, maintaining high standards of customer service, ensuring compliance with health and safety procedures, managing stock and cash handling activities, and contributing to the achievement of the store's operational and commercial objectives.

Job details:

• Carry out daily pre-opening checks and ensure the store is ready for trade

• Maintain high standards of cleanliness, merchandising, and product presentation

• Ensure products are correctly priced, replenished, and rotated using FIFO principles

• Monitor stock levels, place orders, receive deliveries, and assist with stock takes

• Minimise stock loss and control wastage in line with company procedures

• Handle cash registers, perform cash reconciliations, and support end-of-day procedures

• Ensure daily cash deposits are completed accurately

• Lead, coach, train, and motivate team members to achieve performance targets

• Supervise staff during shifts and provide guidance and support where required

• Assist with staff rostering and ensure adequate staffing levels throughout the day

• Deliver excellent customer service and resolve customer queries or complaints professionally

• Communicate effectively with management regarding operational issues, sales performance, and -customer feedback

• Read and respond to operational communications and emails in a timely manner

• Ensure compliance with company policies, HACCP, food safety, hygiene, and health and safety standards

• Identify and report maintenance, technical, or operational issues promptly

• Support the day-to-day running of the store and assist wherever operationally required

What makes you a strong candidate:

• Previous experience in a supervisory or Team Leader role within a retail environment

• Good understanding of retail operations, merchandising, and customer service

• Knowledge of stock control, inventory management, and FIFO procedures

• Understanding of HACCP, food safety, hygiene, and health and safety requirements

• Experience with cash handling and reconciliation procedures

• Good computer skills, including Microsoft Office and retail systems

• Strong leadership, coaching, and people management skills

• Excellent communication and interpersonal abilities

• Strong organisational and planning skills

• Problem-solving and decision-making ability

• Attention to detail and a proactive approach to work

• Ability to prioritise tasks and perform effectively under pressure

• High level of accountability, integrity, and teamwork

• Flexible and adaptable approach to changing business needs

Why you’ll love it here:

• 5% staff discount on shopping at daves Food Stores

• Ongoing training and development opportunities

• Career growth prospects within the group

You’ll also be part of a fast-paced environment where quality, teamwork, and continuous improvement are valued every day.

If you’re ready to take the next step with daves Food Stores, we look forward to your application!