Our client, a fast growing company operating in the digital marketing sector for the iGaming industry, is seeking to recruit a Junior Fraud and Payments Agent to join their team in Cyprus.

Please note: This position is on shift basis Monday to Sunday, based on 40 hours per week.

Responsibilities

Payments investigations.
Proactively find players receiving bonuses which they are not eligible for, applying appropriate processes to resolve the issue.
Suggest improvements to tools and procedures.
Professional handling of all related customer and support queries.
Process incoming and outgoing customer payments, in a timely and error-free manner.
Follow up and payment-related issues or customer queries proactively.
Liaising with third parties such as payment service providers.
Independently determine fraudulent activity and act according to agreed procedures with regards to transactions acceptance, account blocking and further checks.
Minimise fraud loss and chargeback rates through the prevention, detection and investigation of fraudulent or suspected transactions and accounts.
Investigate suspicious alerts received from any fraud monitoring applications, the Customer Service Team or other sources, and ensure all related records/documentation are maintained.
Undertake proactive analysis of customer records, to link unidentified accounts to known or suspected fraudulent activity.
Where available, utilise automated (or other) systems to verify customers and validate any documentation received for KYC purposes.
Analyse all reported Fraud cases, to identify any new and emerging fraud trends.
Maintain and review online customers accounts and activity.
Maintain a close working relationship with other Teams (Marketing, Customer Services and Affiliates, etc)

Requirements

Minimum one year of professional experience in a similar position within iGaming (KYC, F&P and similar, not CS)
Based in Larnaca
Availability to work on shifts covering 24x7 service rotating weekly from 8.00am to 17.00pm and 14.00pm to 23.00pm
Strong communication and good organizational skills;
Ability to meet deadlines;
Ability to work well with others and be a team-player;
Understanding and implementing KYC and anti-fraud policies; knowledge of Internet related software & Microsoft Office

Offer

Salary: €28,000 annual gross per year
Comprehensive Health Insurance
LYRA Wellbeing Support
Hybrid Working Model after onboarding (2 days at home, 3 days at the office)
Work From Anywhere
Gym Allowance
Fresh Fruit Mondays
Regular Team Events

Junior Fraud & Payments Agent - iGaming

Job Description