We are seeking a reliable and service-oriented IT Operations & Systems Officer to support the smooth and efficient operation of the hotel’s IT systems and services.

Reporting to the IT Manager, the selected candidate will support the day-to-day technology operations of the resort, ensuring smooth system performance and seamless IT services for both guests and staff.

Key Responsibilities

Provide technical support to all hotel departments, ensuring minimal disruption to operations.
Maintain a strong on-site presence to support Front Office, Food & Beverage, Housekeeping, Spa, and Reservations.
Support and troubleshoot hotel systems such as PMS, POS, key card systems, guest Wi-Fi, and in-room TV entertainment systems.
Assist with setup, configuration, and troubleshooting of desktops, laptops, tablets, smartphones, and printers.
Support wired and wireless network connectivity issues for both staff and guests.
Escalate complex technical issues to the IT Manager or external vendors when required.
Ensure support tickets are handled promptly in line with internal service standards.
Assist with routine system checks and preventive maintenance tasks to ensure operational continuity.
Maintain accurate IT documentation and asset records.
Participate in a rotating on-call support roster to assist with urgent technical issues when required.

Candidate Profile

CCNA certification preferred, or equivalent hands-on experience managing enterprise network environments.
Minimum 2 years’ experience in IT support.
Basic understanding of networking concepts (TCP/IP, Wi-Fi, structured cabling).
Working knowledge of Windows operating systems and common business applications.
Basic knowledge of Microsoft 365 administration (user management, email setup, permissions).
Strong problem-solving skills and ability to escalate issues appropriately.
Ability to work independently and as part of a team in a fast-paced environment.
Good command of the English language.

IT Operations & Systems Officer

Job Description