About the job IT Operations & Systems Officer

My client, a leading 5-star resort in Malta, is looking for an IT Operations & Systems Officer to join their team and play a vital role in ensuring technology supports an exceptional guest and employee experience.

If you're someone who enjoys troubleshooting problems, supporting end users, and keeping business-critical systems running smoothly, this is an excellent opportunity to join a dynamic hospitality environment where no two days are the same.

What You'll Be Doing

Provide on-site IT support to Front Office, Food & Beverage, Housekeeping, Spa, Reservations, and other departments.
Troubleshoot and support key hotel systems, including PMS, POS, key card systems, guest Wi-Fi, and in-room entertainment platforms.
Install, configure, and maintain computers, laptops, mobile devices, printers, and network connections.
Respond efficiently to IT support requests and ensure timely issue resolution.
Perform routine system checks, preventative maintenance, and monitor system performance.
Escalate complex technical issues when required while maintaining clear communication with stakeholders.
Maintain IT documentation, hardware inventories, and asset management records.
Participate in an on-call rotation to support business-critical systems when necessary.
Work closely with operational departments to enhance efficiency and user experience through technology.

What We're Looking For

Minimum 2 years' experience in an IT Support, IT Operations, or Systems Administration role.
Strong working knowledge of:
Microsoft Windows environments
Microsoft 365 Administration
Active Directory
Networking fundamentals
Business applications and end-user support
Excellent troubleshooting and problem-solving skills.
Ability to prioritise tasks and remain calm under pressure in a fast-paced environment.
Strong communication skills with a customer-focused approach.
Ability to work independently while also collaborating effectively with wider teams.
Good command of English.
Valid driving licence.
CCNA certification is highly desirable, although strong hands-on networking experience will also be considered.

IT Operations & Systems Officer

Job Description