Account Manager

AvatarUX is an award-winning slot game studio, recognized for delivering high-quality, player-focused content. Our success is driven by in-house mechanics and original features such as the widely popular PopWins™, known for enhancing gameplay, increasing win potential, and boosting engagement. We collaborate with licensed gaming operators, aggregators, sheltering providers, and leading partners worldwide. Our flexible go-to-market strategy and strong technical foundation allow us to deliver immersive slot experiences across all devices. At AvatarUX, we’re committed to pushing slot development forward; creating content that excites, performs, and connects with players globally.

We are looking for a skilled and proactive Account Manager to join our team at AUX. In this role, you will be responsible for managing and growing a portfolio of key operator accounts, ensuring long-term success and driving revenue growth. You’ll serve as a trusted partner to our clients, aligning their goals with AUX’s innovative game portfolio and strategic initiatives. This is a client-facing, relationship-driven position that includes international travel to attend industry conferences, events, and meetings.

Key Responsibilities

• Manage and grow a portfolio of key accounts, developing and executing tailored strategies to achieve revenue and performance targets.
• Build and maintain strong relationships with key stakeholders, including decision-makers and operational teams across client organizations.
• Develop comprehensive account plans aligned with client objectives, ensuring that AUX’s games and services deliver continuous value.
• Promote AUX’s unique game offerings, organizing and presenting information about upcoming releases, key mechanics, and unique selling points to maximize engagement and results.
• Identify opportunities for upselling and cross-selling, leveraging data insights to drive account growth and improve ROI.
• Monitor and analyze account performance, providing regular insights and recommendations to clients and internal teams.
• Lead regular business reviews with clients, presenting performance results, forecasts, and strategic opportunities.
• Collaborate closely with internal teams (Product, Marketing, Business Development, etc.) to align on account strategies and ensure seamless execution of client campaigns.
• Act as the primary escalation point for client issues, ensuring timely resolution and maintaining high satisfaction levels.
• Represent AUX at industry conferences and events, networking to strengthen relationships and identify new business opportunities.
• Support the coordination of client entertainment and relationship-building activities, both locally and abroad.

Requirements and Competencies

• Minimum 3 years of experience in account management, preferably within the iGaming industry.
• Proven experience building and maintaining client relationships in a B2B environment.
• Strong commercial and strategic mindset, with the ability to identify opportunities and drive business growth.
• Excellent communication, presentation, and negotiation skills, capable of engaging with stakeholders at all levels.
• Strong analytical abilities and familiarity with performance metrics, KPIs, and ROI analysis.
• Proficiency in Microsoft Office Suite (Excel, PowerPoint) and CRM tools.
• Highly organized and detail-oriented, with excellent time management skills.
• Collaborative and proactive team player with a solution-oriented mindset.
• Educational background in Business, Marketing, Law, Finance, IT, or Hospitality is preferred.
• Willingness to travel internationally for conferences, events, and client meetings.