We are looking for a friendly, customer-focused, and proactive Garden Centre Customer Service and Sales Assistant to join our team at a garden centre. The ideal candidate will enjoy working with people, have an interest in gardening and outdoor products, and be committed to delivering excellent customer service while supporting the day-to-day running of the store.

Key Responsibilities

Customer Service
- Welcome customers warmly and understand their gardening needs and requirements.
- Provide helpful advice on plants, gardening tools, fertilisers, and related products.
- Assist customers with plant care, maintenance, and product suitability.
- Build positive customer relationships and encourage repeat business.
- Respond to customer enquiries and resolve issues professionally and efficiently.
Sales and Product Knowledge
- Promote products and recommend suitable complementary items.
- Contribute to individual and team sales targets.
- Maintain knowledge of new products, seasonal promotions, and gardening trends.
- Explain product features and benefits to help customers make informed purchasing decisions.
- Identify opportunities to upsell and cross-sell relevant products.
Shop Floor Operations and Merchandising
- Maintain attractive product displays and high merchandising standards.
- Keep the sales floor clean, organised, and adequately stocked.
- Monitor stock levels and report low inventory to the supervisor.
- Ensure product pricing and signage are accurate and clearly displayed.
- Assist with receiving, unpacking, and organising deliveries.
Point of Sale and Payments
- Process customer transactions accurately using the point-of-sale (POS) system.
- Handle cash, debit card, and credit card payments responsibly.
- Process refunds and exchanges in accordance with company procedures.
- Package and wrap purchases appropriately for customers.
General Duties
- Assist with seasonal displays, promotional activities, and store layouts.
- Water and care for plants displayed on the sales floor.
- Follow company health and safety procedures.
- Work collaboratively with colleagues to ensure smooth daily operations.
- Participate in training sessions to develop product knowledge and customer service skills.

Candidate Profile

The ideal candidate will:

Have excellent communication and interpersonal skills.
Be approachable, helpful, and passionate about customer service.
Have a genuine interest in gardening, plants, and outdoor products.
Possess a positive attitude and a willingness to learn.
Be organised, reliable, and attentive to detail.
Have the ability to work effectively both independently and as part of a team.
Be comfortable working in a retail environment and contributing to sales objectives.
Have previous experience in retail, sales, or customer service; experience in a garden centre is an advantage.

What We Are Looking For

We are seeking someone who enjoys helping customers, takes pride in maintaining a welcoming retail environment, and is motivated to contribute to the success of the team.

If you have a passion for customer service and an interest in gardening, we would love to hear from you!

Garden Centre Customer Service & Sales Assistant

Job Description