Job Title: Client Relationship Executive (Chinese Speaking)

Location: On site

Company: DZ Advisory Ltd.

Role Overview

The Client Relationship Executive plays a central role in delivering a high level of personalised service to High Net Worth international clients, whether direct clients or those referred by introducers. This role involves coordinating the full range of DZ Advisory’s residency, citizenship and other relocation services, ensuring that every stage of the client’s journey is handled with professionalism, accuracy, and care. The ideal candidate will be service-oriented, culturally adaptable, and proactive in ensuring smooth coordination across all parties involved.

Key Responsibilities

Client Relationship Management

Act as the main point of contact for assigned direct or introduced clients, ensuring consistent, professional communication.
Coordinate with introducers and, when required, with their assistants or PAs to ensure all client needs and instructions are addressed promptly.
Manage a portfolio of High-Net-Worth clients seeking relocation, residency, citizenship, or other services in Malta.
Meet and greet clients during their visits to Malta, ensuring a welcoming and professional experience.
Assist clients with accommodation bookings, transportation coordination, and other ad hoc requests during their stay.
Arrange biometrics appointments and accompany clients to the relevant authorities where required.
From time to time, represent DZ Advisory at local or international events and conferences as assigned.

Administrative & Compliance Support

Prepare, review, and file all client forms, applications, and supporting documentation.
Liaise with government authorities and internal departments to ensure accurate and timely processing.
Support the preparation of Letters of Engagement, rent agreements, and related documents.

Internal Coordination

Collaborate closely with the Senior Client Relationship Executive, Operations, and Finance teams to ensure complete and compliant file handling.
Track client milestones and deadlines, ensuring updates are communicated efficiently.
Provide translation or interpretation assistance based on language expertise (Chinese).

Qualifications & Experience

Bachelor’s degree in Business, Finance, Management, or a related field.
Minimum 2 years’ experience in a client-facing role, ideally within immigration, relocation, or professional services.
Excellent command of English and fluency in Chinese (spoken and written).
Experience in corporate compliance or document processing is an advantage.

Key Skills

Strong interpersonal and communication skills, with cultural awareness and tact.
Excellent organisational and time-management abilities.
Professional, client-focused attitude with a solutions-oriented mindset.
Team player with the ability to work independently when required.
Able to handle confidential information discreetly.
Flexibility to travel for company representation when necessary.

Client Relationship Executive (Chinese Speaking)

Job Description