Are you ready to lead operational excellence, drive comprehensive training initiatives, and champion quality standards within a critical sector?

Our client, a specialist organisation within the emergency response sector, is currently seeking a Head of Operations, Training & Quality to oversee and enhance their operational frameworks, training programmes, and quality assurance processes.

What is expected of you?

Lead the development and execution of operational strategies to ensure efficiency and effectiveness across all functions.
Oversee the design, delivery, and evaluation of all training programmes, ensuring they meet international standards and organisational needs.
Establish and maintain robust quality management systems, driving continuous improvement and adherence to best practices.
Manage departmental budgets and resources, optimising allocation for operational, training, and quality initiatives.
Ensure full compliance with international fire and safety training standards, accreditations, and regulatory requirements.
Lead, mentor, and develop a high performing team, fostering a culture of excellence and accountability.
Conduct regular audits and reviews of operations, training, and quality processes to identify areas for enhancement.
Act as a key stakeholder in strategic planning, contributing expertise in operations, training, and quality assurance.

What are you expected to bring?

Possess significant experience within the fire service, emergency response, or a related safety critical industry.
Demonstrate a proven track record of managing training operations, projects, budgets, and diverse teams.
Exhibit a strong understanding of international fire and safety training standards, accreditations, and compliance requirements.
Hold extensive experience leading quality management and audit processes.
Show excellent leadership, communication, stakeholder management, and organisational skills.
Display strong problem solving abilities with a proactive and analytical approach.
Possess the legal right to work in Malta or the European Union.

What’s in it for you?

A competitive salary up to €60,000, commensurate with experience and expertise.
The opportunity to lead critical operational, training, and quality functions within a vital sector.
Professional development and growth opportunities within a dynamic environment.
A collaborative and impactful work environment where your contributions are highly valued.
The chance to shape strategic direction and ensure the highest standards of service and safety.

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Head of Operations, Training & Quality

Job Description