Our client within the fintech industry is seeking to recruit for a Head of Operations will work alongside the COO to oversee, enhance, and support the company's operational functions,

This position is designed to provide leadership, stability, and operational direction across several departments as the business continues to evolve and expand. The successful candidate will collaborate closely with department leaders to strengthen teamwork, improve processes, increase operational effectiveness, and ensure an exceptional client experience.

Duties include:

Partner with the COO to support the management and performance of key operational departments, including: Payments, Cards, Onboarding, Client Reviews
Collaborate with senior team members across each function to drive alignment, accountability, and consistency in operational delivery.
Encourage effective cross-functional collaboration and help remove barriers that may hinder communication or efficiency between teams.
Identify process inefficiencies, operational challenges, and areas for improvement, leading initiatives focused on enhancing workflows, automation, and scalability.
Assist in the development and implementation of operational procedures, controls, and service standards to improve efficiency and strengthen the client journey.
Serve as an escalation point for complex operational and client-related issues when required.
Support department leaders with workforce planning, prioritisation, workload distribution, and operational execution.
Leverage technology and operational insights to improve reporting, transparency, productivity, and informed decision-making.
Work closely with Product and Technology teams to ensure operational needs are incorporated into practical, scalable solutions.
Track and analyse operational KPIs and service standards, ensuring teams remain aligned with business goals
Promote a culture of ownership, collaboration, continuous improvement, and operational excellence.
Assist the COO in delivering strategic projects, operational initiatives, and wider business improvement programmes.
Provide coaching, support, and leadership to managers and senior team members across the operational functions.
Ensure continuity of leadership and operational support by stepping in where additional guidance or coverage is needed.

Requirements

Strong operational management experience within fintech, payments, financial services, or a similarly regulated environment
Proven experience managing or overseeing multiple operational teams
Strong understanding of operational processes related to payments, cards, onboarding, or client operations
Strong leadership and communication abilities, with experience managing change and driving collaboration across teams
Ability to operate effectively in a fast-paced and evolving environment
Local experience is a must for this role

About Us

Konnekt:

Established in 2007, Konnekt has grown into Malta's leading job agency. Our team is here to simplify your job search by presenting over 400 career options across various fields. We have robust connections with top employers in Malta, making us the ideal choice for anyone considering a career change.

At Konnekt, we believe in straightforward actions and staying true to our values. This commitment has been the driving force behind our success. Whether you're seeking new opportunities or exploring a different career path, we are your reliable partner throughout the process.

Our website provides more insights into our approach and the array of services we offer. Take a moment to explore and discover how Konnekt can be instrumental in shaping your professional journey.

Head of Operations

Job Description