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We are looking for an Anti-Fraud Agent to join our Operations team

The successful candidate will be responsible for monitoring gaming and financial transactions, identifying suspicious activity, investigating potential fraud cases, and supporting the implementation of fraud prevention measures. The role also involves assisting customers with fraud-related queries and ensuring compliance with the company's internal security procedures.

Main Duties and Responsibilities

Monitor player accounts and gaming activity for suspicious behaviour.

Review financial transactions to identify potential fraud, abuse, or money laundering indicators.

Investigate fraud alerts and escalate complex cases when necessary.

Verify customer accounts and documentation in accordance with company procedures.

Configure and maintain anti-fraud monitoring tools and rules.

Respond to customer enquiries related to account security and fraud prevention.

Record investigation findings and maintain accurate case documentation.

Work closely with Customer Support, Payments, Compliance, and Risk teams to resolve fraud-related issues.

Identify fraud trends and recommend improvements to fraud prevention processes.

Ensure compliance with internal policies, security standards, and regulatory requirements.

Requirements

Strong analytical and problem-solving skills.

Excellent attention to detail.

Good communication skills in English, both written and spoken.

Ability to work independently and as part of a team.

Good computer literacy, including Microsoft Office applications.

Previous experience in fraud prevention, payments, customer support, compliance, or the iGaming industry is considered an asset.

Anti Fraud Agent

Job Description