Job Summary

AX ODYCY are looking for an Assistant Front Office Manager, to support the Front Office Manager in the day-to-day running of the Front Office, oversee Reception and Concierge operations in delivering a consistently warm, professional, and seamless guest experience.

In this role, you will play a key part in leading and motivating the front office team, ensuring service standards are met, policies and procedures are followed, and guests feel genuinely welcomed from arrival to departure.

Responsibilities

Ensure all guests receive prompt, professional, and courteous service at all times
Supervise Front Desk and Concierge teams to ensure smooth and efficient operations
Actively handle and resolve guest complaints in a timely and professional manner
Oversee guest check-in and check-out procedures
Prepare shift reports including guest feedback, room availability, and housekeeping status
Coordinate closely with Housekeeping and other departments to ensure guest needs are met efficiently
Train and support new Front Office team members in line with hotel policies and service standards
Ensure full compliance with grooming, dress code, and brand standards
Respond to guest enquiries and requests in a friendly and professional manner
Maintain and update the hotel's property management and reservation systems
Process guest payments accurately and efficiently
Balance cash drawers and ensure correct financial handling at the end of each shift

Requirements

Ideally holds a formal qualification from a recognised hotel or hospitality school
Previous experience in hotel front office operations, preferably in a supervisory role
Strong leadership and team-building skills
Excellent communication, customer service, and interpersonal abilities
Highly organised with strong time-management skills
Fluency in English and at least one additional language (Spanish, Italian, French, or German)
Working knowledge of Microsoft Office and hotel property management systems
Flexible to work shifts, including weekends, evenings, and public holidays
Must be based in Malta

Assistant Front Office Manager

Job Description