Reporting to the IT Manager (Business Applications), the IT Business Analyst is responsible to analyse company business processes, identify areas for improvement, design relevant IT solutions and deliver IT process automation projects. The BA will be the point of contact for assigned business functions and establishing expertise in these functions’ business processes and will work with section heads and business champions to ensure that the assigned functions have all the necessary support to deliver company objectives.

Key Accountabilities

ERP Business Application Architecture

Develop and maintain knowledge of a minimum of 4 FCP departments processes and software functionality.
Analyse, document and test program development, logic, process flows and specification.
Identify gaps in existing functionalities, options for improvement and opportunities for process automation.
Act as account manager for assigned departments.

ICT Project Management

Collaborates with business champions for business analysis, define requirements, and deploy solutions.
Update and present project status reports

Systems & Software Support

Provide 1st & 2nd level support to end users for assign depts.
Deliver software training to end users.
Support software quality and security audit process

People & Section Management

Work in project teams with a can-do attitude whilst providing feedback for enhanced engagement.

Latitude

Modification of practices and procedures and determine own priorities.

Ideal Candidate Profile

Education

MQF Level 6 qualification in Computer Science, Business Analytics or Business & IT

Experience

3 years of ICT professional experience.
Experience in BPA, software application deployment and IT project management

Technical Skills

Fluency in Italian language
Capability to perform effective business analysis and engage positively with business process owners
Strong knowledge of Process Mapping Techniques and requirements gathering
Knowledge of ERP modules relevant to the Manufacturing, Logistics, Finance, HR, Sales & Marketing
Technical hands-on knowledge of Project management and delivery of IT business solutions
Understanding of software development with traditional and agile methodologies
Understanding of manufacturing environments and related ICT requirements
Understanding of Industry standard Business intelligence, database & report building technologies
Capability to choose required procedures for tasks
Capability to search for solutions, analyse requirements, and organise work effectively

Competencies

Analytical thinking and problem solving
Drive for results
Customer Service Orientation
Presentation and facilitation
Consulting and advising
Monitoring & Measuring

IT Business Analyst (with Italian)

Job Description