Company Profile

RS2 offers secure payment services, payment software and managed services to clients in over 35 countries. The company upholds the highest industry standards and RS2’s in-house designed payments solution is the software of choice by many of the world’s leading and most innovative banks and financial institutions.

The Role

We are seeking candidates who bring both solid card payments experience and strong BA skills.

Business Systems Analysts oversee the analysis and development of RS2 business operations in a multi-disciplinary global team. This role focuses on understanding the client business requiring, building a detailed requirements document, estimating cost, and establishing system protocols. Business Systems Analyst configures, tests, delivers and implements new requirements and enhancements on software systems developed by RS2 for existing and new client. Business Systems Analyst also provides the required support to client through examining existing and new systems for improvement; reports common issues, evaluates company performance, and recommends new system procedures. To excel in this position, you should be an experienced professional with in-depth knowledge of business processes and business system analysis techniques.

Key Responsibilities

Carries out analysis and interpretation of client requirements in the light of the existing software systems developed by RS2
Performs gap analysis of new requirements against existing functionality
Creates detailed use cases
Assists in managing client delivery and release schedules for projects, changes, service requests and mandatory releases as per clients’ SLAs
Takes responsibility of the overall progress of assigned tasks upon which he/she is working with strict adherence to SLA and quality standards
Acts as a central point of contact (via e-mail, teleconferencing and on-site workshops) for clients in order to understand, gather and analyse their business requirements
Document high level test cases to ensure that the QA team has the necessary knowledge to prepare functional and regression test cases and viable acceptance criteria
Participate in the review of the detailed test cases with QA team to ensure it meets client requirements and represent end-users in the UAT phase
Creates viable specifications which lead to applicable acceptance criteria and High Level Test Cases emerging from client requirements
Provides Knowledge Transfer sessions
Is able to work under pressure to agreed SLAs whilst maintaining acceptable quality standards
Liaises with Project Definition, Change Management and Technical teams to ensure compliance with the client business requirements and agreed specifications
Help technical teams to create optimal use cases and database design
Delivers release to clients and provide support during implementation
Participates in onsite support or training as per clients’ request
Works closely with clients and colleagues to facilitate migration of data to/from the software systems developed by RS2
Provides 2nd line support for clients and RS2 support team’s in line with applicable SLAs
Participates in the 24x7 shift to provide client 2nd line support when necessary
Liaises with Quality Assurance Team to perform audits and recommend corrective action were necessary and to monitor corrective actions
Maintains status reports for all tasks on a regular basis
Establishes a good working relationship with customers and other peers
Performs any other duties that may be assigned from time to time

Skills & Qualifications

Advanced diploma in ICT / Bachelor of Science in Business Analytics or Software Development / Bachelor's Degree in Computer Science or information systems / Degree in Business with IT - Master’s degree is desirable
Extensive experience in business requirements gathering, business requirements definition, and system configuration and design
Knowledge of financial services industry and an understanding of end-to-end systems development life cycles
Minimum 4 years of work experience in a similar role
Exhibit strong documentation skills
Must be proficient in SQL Language
Must be able to facilitate remote and face to face client meetings
Must have strong written and oral communication skills
Must be autonomous within a team that is passionate about delivering quality.
Preferably should have a good knowledge of the payments industry
Preferably have knowledge of user stories or use cases

Think you've got what it takes?

Apply directly to get the conversation started! All applications will be treated with strict confidentiality.

Business Systems Analyst

Job Description