About evoke...

We’re a business that embraces change and progress.

The power behind big name brands William Hill, 888 and Mr Green, evoke is the new name for 888 Holdings. Marking a new sense of purpose, direction and ambition for the business, there couldn’t be a more exciting time to join us as we accelerate our journey to bring even greater delight to our customers with world-class betting and gaming experiences. That’s the future. That’s evoke.

At evoke, you’ll benefit from flexibility and a culture built on trust. We’ll give you the space to be yourself and the tools you need to protect our customers while they play. We’ll invest in your future to help you develop your unique strengths and build a career that’s right for you.

About the role...

The Verification Improvement Lead sits at the intersection of Product, Technology, Compliance, Operations, Business Intelligence and third-party verification providers, ensuring Evoke's customer verification capability remains compliant, effective and continuously evolving across multiple regulated markets.

The role is responsible for identifying, designing and delivering improvements to customer verification journeys by combining regulatory understanding, analytical thinking and technical awareness. Working across both business and technical teams, the Verification Improvement Lead translates business requirements into practical verification solutions, supports technical implementation, investigates complex issues and drives the continuous optimisation of verification processes.

The successful candidate will possess a strong technical mindset, coupled with the analytical curiosity to investigate complex problems and the ability to translate business and regulatory requirements into practical verification solutions. They will be equally comfortable discussing customer journeys and business requirements as they are understanding system behaviour, integrations and technical workflows.

What you will be doing...

Strategy & Optimisation
Design, review and continuously improve customer verification journeys across multiple regulated markets.
Translate regulatory, operational and commercial requirements into scalable verification strategies, business rules and customer journeys.
Identify opportunities to improve customer experience, operational efficiency and verification performance through data-driven analysis.
Evaluate new verification capabilities, suppliers and technologies, making recommendations that support long-term verification strategy.
Technical Delivery & Investigation
Work closely with Product and Technology teams to deliver verification enhancements through solution design, implementation, testing and business readiness.
Develop and maintain a strong understanding of verification platforms, provider integrations, APIs, technical workflows and system decision logic.
Investigate complex verification issues by analysing provider responses, technical behaviour, business rules and operational outcomes, working collaboratively with Engineering and Product teams where required.
Support incident investigation, root cause analysis and post-implementation reviews to ensure reliable and effective verification services.
Governance & Assurance
Maintain verification documentation, business rules, standards and operating procedures, ensuring they accurately reflect current processes.
Ensure verification processes remain aligned with regulatory requirements and internal governance standards across all supported jurisdictions.
Support regulatory audits, internal reviews and remediation activities by providing subject matter expertise and supporting evidence.
Promote consistency across verification processes, controls and customer journeys while supporting continuous improvement.
Performance, Insight & Collaboration
Monitor verification performance through KPIs, reporting and data analysis, identifying trends, risks and opportunities for improvement.
Work closely with Business Intelligence teams to define reporting requirements and develop meaningful operational insights.
Build effective relationships with Product, Technology, Compliance, Operations and third-party verification providers to successfully deliver strategic initiatives.
Represent Verification Strategy within cross-functional projects, providing subject matter expertise and influencing business and technical decisions.

Who we are looking for...

Experience working within customer verification, KYC, fraud or another regulated operational environment.
Strong technical aptitude with the ability to understand APIs, system integrations, data flows and technical workflows.
Excellent analytical and investigative skills, with a structured approach to problem solving.
Experience working collaboratively with Product, Technology, Compliance and Operations teams.
Ability to interpret regulatory requirements and translate them into practical business and technical solutions.
Strong written and verbal communication skills, with the ability to communicate effectively across technical and non-technical audiences.
Ability to manage multiple priorities and work independently within a fast-paced environment.

Desirable but not essential:

Experience within online gaming or another highly regulated industry.
Experience working with third-party verification providers and customer verification technologies.
Knowledge of SQL or experience analysing data to support investigations and decision making.
Understanding of UKGC, MGA, DGA, SGA, ADM, GIB or other relevant regulatory frameworks.
Experience supporting technology implementations, system enhancements or change initiatives.

What we offer...

Financial: Competitive Salary and Bonus Schemes
Hybrid Working: Our employees can work from home up to 80% of the time with 20% of office time built in to ensure we get some face-to-face collaborative team time - and the chance for a coffee and a catch-up!
Healthcare: We prioritise your health and well-being, offering comprehensive healthcare insurance, dental care, travel insurance and life insurance.
Health & Wellbeing: An allowance which can be used towards gym and fitness memberships, fitness clothing and equipment, consultations with a dietitian, massages and select treatments or items for your home office.
Wellness Cloud: Free access to Wellness Cloud; a tool to help encourage greater wellbeing through online coaching, webinars, videos and online resources.
Volunteer Time Off Programme: 20 days paid leave you can avail after your first year of employment to volunteer at an organisation online, locally, or abroad.

Apply...

At evoke, we prioritize diversity, equity, and inclusion for the benefit of our company, employees, and communities. We foster a welcoming and safe workplace that values all forms of diversity and provides opportunities for growth.

Sound good? Then you belong at our place!

Apply today to kickstart your application with the evoke Family!

Verification Improvement Lead

Job Description