Service Advisor

Burmarrad Group is seeking a motivated and detail-oriented Service Advisor to join our team.

Key Responsibilities:

• Acting as a first point of contact for clients who enter the service reception;
• Guiding clients through the repair process, advising them, and explaining our processes and/or services;
• Checking the inspection of vehicles upon arrival and before delivery, and updating the company system accordingly;
• Consulting with workshop managers about necessary repairs and vehicle statuses;
• Ensuring that vehicles will be ready for customers on time;
• Calling clients to collect vehicles upon completion of service/repairs carried out;
• Keeping records of the work that has been carried out and updating the system accordingly.

Requirements:

• Fluency in both Maltese and English is required.
• Previous experience in customer service, preferably in an automotive dealership or related industry;
• Strong communication and interpersonal skills;
• Ability to multitask and prioritize tasks effectively;
• Proficiency in computer programs such as Microsoft Office and dealership management software;
• Valid driver’s license and clean driving record.

We know your success is our success. Training will be provided for you to have the best chance of success in the above-mentioned role. If you are motivated and dependable with a proven track record of success, then we can put your career on the map.