Responsible for supporting our Travel Retail business, managing customer relationships, coordinating sales and marketing activities, and supporting sales growth and brand visibility across international Duty Free channels.

Need for Position

To support the development of our Retail business by maintaining strong customer relationships, coordinating day-to-day account activities, supporting sales performance, and ensuring effective execution of commercial and marketing plans.

Essential Duties

(1) Manage day-to-day relationships with assigned Travel Retail and Duty Free customers, ensuring effective communication and timely follow-up on business matters.

(2) Support the development of sales opportunities and brand visibility across international Duty Free channels.

(3) Maintain regular contact with existing customers, monitor their needs, and identify opportunities to increase sales and expand product listings.

(4) Participate in customer meetings, commercial discussions, and negotiations under the guidance of the line manager, where required.

(5) Coordinate customer orders, product listings, promotional plans, and other account-related activities with relevant internal departments.

(6) Support the preparation of sales forecasts, customer plans, and commercial proposals.

(7) Monitor sales performance, customer activity, pricing, and competitor developments, highlighting relevant opportunities and risks.

(8) Support the implementation of pricing, discount, and promotional activities in line with approved commercial conditions.

(9) Coordinate marketing activities with customers, including promotions, product tastings, brand activations, and in-store visibility initiatives.

(10) Ensure the timely delivery and appropriate use of point-of-sale materials (POSM) and other marketing assets in cooperation with Marketing and Logistics teams.

(11) Assist in preparing customer presentations, sales reports, account reviews, and other commercial documentation.

(12) Monitor customer agreements and follow up on agreed activities, commercial terms, payment status, and outstanding matters in cooperation with Finance and the line manager.

(13) Build and maintain positive working relationships with customers, distributors, and internal stakeholders.

(14) Participate in Travel Retail exhibitions, trade fairs, customer events, and business meetings as required.

(15) Work closely with Sales, Marketing, Trade Marketing, Finance, and Logistics to ensure smooth coordination of customer activities and orders.

(16) Keep customer records, sales information, and account-related data accurate and up to date in the Company's reporting and CRM systems.

(17) Monitor Travel Retail market developments and share relevant information on customer needs, competitor activities, and business opportunities.

(18) Perform other related duties as assigned by the line manager.

Minimum Requirements

Minimum Education Qualifications

(1) University degree in Business Administration, Marketing, Sales, International Business, or a related field is preferred.

(2) Additional training in Sales, Marketing, or Key Account Management is an advantage.

Experience Required

(1) Minimum 1 year of professional experience in the alcoholic beverages industry is required.

(2) Experience working with Duty Free, Travel Retail, airport retail, or related sales channels is preferred.

(3) Experience supporting or managing customer accounts, maintaining customer relationships, and coordinating day-to-day commercial activities.

(4) Basic understanding of sales processes, customer service, commercial negotiations, and account management.

(5) Experience coordinating promotional activities, product listings, brand visibility, or marketing initiatives is an advantage.

(6) Experience preparing sales reports, presentations, forecasts, or customer-related documentation is an advantage.

(7) Experience working with internal teams such as Sales, Marketing, Finance, and Logistics is preferred.

Professional Skills and Competencies

(1) Strong communication and relationship-building skills.

(2) Customer-oriented approach and ability to maintain effective business relationships.

(3) Good organizational skills, attention to detail, and ability to manage multiple tasks and deadlines.

(4) Basic commercial and analytical skills, with an interest in sales performance and business development.

(5) Willingness to learn and develop skills in Travel Retail, account management, and commercial negotiations.

(6) Proactive approach, reliability, accountability, and a results-oriented mindset.

(7) Good working knowledge of Microsoft Office, particularly Excel and PowerPoint.

(8) Experience with CRM systems and sales reporting tools is an advantage.

(9) Ability and willingness to travel for customer visits and industry events when required.

Language Requirements

(1) Good working proficiency in English is required.

(2) Knowledge of additional languages is an advantage.

Travel Retail Manager (duty Free)

Job Description