Vegas Resort is currently seeking a knowledgeable and motivated Commercial and Reservations Manager to join our team.

Key Responsibilities

Actively promote and sell the resort’s facilities, including 403 guest rooms, restaurants, bars, indoor/outdoor pools, gym, and spa services.

‘Hunt’ for Group Organisers / DMC’s / Agencies in order to establish direct contacts and materialise business deals.
Create a Portfolio of clients within the primary segments of the hotel, Groups, TO’s and Corporate
Conduct resort tours for potential clients (corporate, leisure, or group bookings).
Assist in promoting seasonal offers, loyalty programs, and special events.
Guest Engagement and Customer Service:

Engage with guests in a friendly and professional manner to identify sales opportunities.

Provide detailed information on resort amenities, services, and local attractions.
Handle guest inquiries and resolve any issues related to sales or promotions.
Gather feedback from guests to improve sales strategies and guest satisfaction.
Administrative and Reporting Duties:

Maintain accurate records of sales leads, conversions, and guest preferences.

Prepare periodic sales reports for the review of the Managing Director.
Assist in developing promotional materials (brochures, digital content, in-resort signage).
Collaborate with the front desk, F&B, and leisure teams to ensure seamless guest experiences.
Team Collaboration:

Work closely with the Marketing team to align promotions with digital campaigns.

Support the Events and Groups Sales team in securing bookings for meetings, weddings, and corporate events.
Train front-line staff (reception, waitstaff, spa attendants) on upselling techniques.

Personal Attributes

Working Conditions

Knowledge Sharing, Learning and Development

Enhance own development by taking responsibility for staying informed and up to date with industry knowledge.
Contribute to the learning environment by identifying areas where there is potential for learning and building knowledge with others.
Adopt a personal development plan in order to advance, which program may be in-house or sponsored.

Measures of Performance (MOP)

Commercial & Reservations Manager

Job Description