Application Closes: 15/09/2026

Role: D365 CRM Administrator

Function: Chief Personal & Wealth Officer

Department: Digital Presence

Section: Digital Channels

Reports to: Senior Manager

Job Summary

Overall Purpose:

The job holder shall serve as the operational linchpin for the Bank's CRM system under the guidance of the Senior Manager. The D365 CRM Administrator shall be responsible for technical customisation and user support, as well as ensure that the CRM aligns with the Bank's workflows and compliance standards. By optimising day-to-day operations and maintaining data integrity, the job holder shall enable the Bank to achieve its broader business objectives more effectively.

Key Responsibilities

The job holder will be responsible for:

▪ Configuring and customising the CRM platform, adapting Microsoft CRM to meet the Bank’s objectives, and collaborating with business stakeholders to understand workflows and provide guidance on best practices and functionality

▪ Handling user accounts and access control, ensuring user permissions and security settings comply with EU and local regulations, including GDPR

▪ Maintaining data integrity by conducting regular data cleansing and import/export operations to ensure high data quality within the CRM system

▪ Providing prompt and effective technical support to CRM end-users to resolve operational issues

▪ Facilitating system upgrades by liaising with IT and if necessary the vendor, ensuring that a full testing cycle is completed by the business

▪ Monitoring system performance by reviewing metrics regularly to optimise the CRM system’s speed, scalability, and user experience

▪ Facilitating training and onboarding by conducting sessions for new users and supporting ongoing staff development in line with change management initiatives

▪ Liaising with CRM vendors, IT and Business stakeholders, serving as the operational contact for CRM vendors and service providers, in order to ensure compliance with service level agreements as well as to obtain regular updates on their business continuity plans and disaster recovery certifications (such as ISO22301 and ISO27031)

In addition to the specific functions, management may assign more duties as required for the job from time to time.

Required Criteria:

Previous proven work experience of three (3) years in CRM administration or related area, and an MQF Level 5 Award in Computer Science, Information Systems, Analytics or a related field.

Previous proven work experience of four (4) years in CRM administration or related area

Previous proven work experience of one (1) year in CRM administration or related area and an MQF Level 6 Bachelor's Degree in Computer Science, Information Systems, Analytics or a related field.

Desirable Criteria:

Previous proven work experience within the banking or financial services industry and exposure to the local market.

In our process of shortlisting candidates for the vacancy, please note that preference may be given to candidates whose profiles best align with the duties and responsibilities of the role.

Applicants are required to satisfy the Bank’s minimum eligibility criteria of four (4) O’Levels at Grade 5/C or higher, including English Language, in addition to any role‑specific requirements outlined above. This requirement shall not apply where applicants are already in possession of an MQF Level 6 Degree or higher.

Here’s what’s in it for you:

An attractive remuneration package
Bank Holidays and additional vacation leave days over and above the statutory entitlement
Free basic health insurance
Relocation assistance and packages for expats joining the bank
Accredited training programs from our BOV Learning Academy
Study leave when employees decide to further their studies on part time basis
Staff home loan rates for your dream home and other credit facilities at reduced interest rates
Voluntary Occupation Pension Scheme (VOPS)
Guarantee of working with an Equal Opportunities Employer as certified by the NCPE
A budget dedicated to your children’s summer school costs

At BOV Group, we prioritise integrity, ethical behaviour and a strong work ethic. These principles form the foundation of the Bank’s core values: sustainability, excellence, innovation, integrity, and inclusion. All employees are expected to adhere to the Code of Conduct & Ethics, which outlines the standards for professional and personal behaviour. Commitment to these principles is essential for maintaining the BOV Group’s reputation and ensuring a positive, productive work environment.

All employees are also expected to demonstrate accountability, integrity, and sound judgement in the identification, monitoring, management, and mitigation of risks. Employees must act in accordance with the Bank’s Risk Appetite Framework and are aware of the requirements set out within the Risk Management Framework, ensuring that risk considerations are embedded in their day-to-day decision-making and activities.

The Bank ensures a fair, transparent, consistent and non-discriminatory treatment of employees on the basis of gender, gender identity, race, colour, ethnic, or social origin, genetic features, language, religion, or belief, political or any other opinion, membership of a national minority, property, birth, disability, age or sexual orientation.

D365 CRM Administrator

Job Description