Head of Operations

Trumia is a new-generation E-Money and Payment Services financial services provider, licensed and regulated in the EU. The Institution provides its clients with customer-centric and innovative financial services. It offers both consumer wallets and corporate accounts, driven by state-of-the-art technology to make its financial services seamless and beneficial to its users.

We are currently seeking a Head of Operations to join our fast-growing leadership team. The Head of Operations will be responsible for overseeing Trumia’s day-to-day operations, ensuring the efficient execution of business strategies, and driving performance across all departments. The ideal candidate will be a strategic thinker with proven experience in scaling operations within the financial services or fintech sector.

Responsibilities

• Design and implement business strategies, plans, and procedures that align with Trumia’s vision and objectives.
• Set comprehensive goals for performance, growth, and operational excellence.
• Establish policies that promote company culture, compliance, and long-term sustainability.
• Lead, mentor, and directly manage the Operations, Customer Support, Account Management, and Onboarding teams to ensure high performance and service delivery.
• Support cross-functional operational needs and collaborate closely with the Product and R&D teams to design, test, and implement operational workflows and features.
• Lead, mentor, and develop functional leads and their teams to achieve organizational goals.
• Evaluate business performance by analyzing data, KPIs, and operational metrics, providing strategic insights to the CEO and Board.
• Prepare and submit operational reports to the CEO on key matters of importance.
• Collaborate with the CEO and leadership team on business expansion activities such as investments, acquisitions, and strategic partnerships.
• Manage and strengthen relationships with key partners, vendors, and stakeholders.
• Ensure adherence to legal, regulatory, and risk management requirements within the financial services framework.

Requirements

• Minimum of 7–10 years of experience in operations management, including at least 3–5 years in a senior role within fintech, banking, or financial services.
• Proven track record in operational excellence, process optimization, and cross-functional coordination.
• Solid understanding of financial operations, regulatory requirements, compliance procedures, and risk controls.
• Demonstrated ability to lead and motivate teams, ensuring high performance and operational efficiency.
• Strong analytical and problem-solving skills with attention to accuracy and detail.
• Bachelor’s degree in Business Administration, Finance, Operations Management, or a related field; a master’s degree is considered an asset.
• Ability to adapt and perform effectively in a fast-paced, evolving, and highly regulated financial environment.

Benefits

• Private Health Insurance (after probation)
• Attractive office location and facilities
• Daily breakfasts and Friday lunches in the office
• Regular office & team building events