We are looking for a hotel manager for our flagship property, Cugo Gran Macina, in Malta. If you are interested in working with a young and dynamic team at one of Malta’s most exclusive hotels, please do not hesitate to submit your application.

Working closely with the head of operations, the hotel manager will be responsible for overseeing the day-to-day running of the hotel.

Personal Attributes and skills required

· Exceptional leadership and decision-making skills

· Problem solving skills

· Strong organizational and delegation skills

· Diverse management styles and ability to adapt to different cultures

· Outstanding written and verbal communication skills in English

· IT proficient

Tasks

· Responsible for the overall day to day hotel operations

· Liaise with the Director of Operation and the Support Team to set and implement operational strategic goals

· Report regularly to Directors with completed tasks, projects and project outcomes

· Review reports including management accounts, analyse and provide solutions to problematic areas in close cooperation with the Head of Controlling

· Assist to the sales team in driving local sales and business goals

· Working close to Revenue and sales team to achieve optimal occupancy and increase ADR by efficient yielding

· Identify patterns and problem areas, and implement effective solutions to increase efficiency

· Evaluate overall performance by gathering, analysing and interpreting data and metrics

· Continuously oversee and update Hotels’ best practices to provide the highest client satisfaction following hotel group standards.

· Ensure the premises are in top operative conditions (Housekeeping, Front Office, IT, F&B etc.)

· Conduct regular operations team meetings with employees to discuss routine operational matters.

· Ensure Standard Operating Procedures (SOP) are being followed by all departments

· Monitor the purchases and requisitions of the departments

· Assess and review customer satisfaction and service recovery process

· Monitor and maintain operation and overhead cost in order to maintain maximum revenue to the organization.

· Be available on call 24 hours a day to resolve any urgent problems and emergencies.

· Perform other duties which may be required from time to time.

· Train teams according to the needs of each department

· Analyse, support and improve the working atmosphere with and among the hotel team, and with the rest of the colleagues at company and/or support team level.

Hotel Manager

Job Description