At Marriott, you can be a part of something bigger than yourself, be inspired by what’s possible, and discover your own future.

Ac Hotel by Marriott is looking for a motivated and guest-focused individual to join our team as a Front Office Associate

As the first point of contact for our guests, you will play an essential role in creating a warm and memorable arrival experience. From welcoming guests and assisting with their needs to supporting the smooth day-to-day operation of the front desk, you will help ensure that every stay begins and ends on a positive note.

Key responsibilities include, but are not limited to:

Welcoming guests and efficiently managing check-ins, check-outs, reservations amendments and cancellations.
Responding to guest queries while providing accurate information about the hotel’s services and facilities.
Maintaining accurate and up-to-date guest profiles and front office records.
Processing payments accurately and securely.
Handling guest requests and concerns professionally and with a guest-focused approach.
Coordinating with other hotel departments to ensure smooth operation and a seamless guest experience.
Consistently adhering to Marriott brand standards and the company’s policies and procedures.
A genuine interest in interacting with guests and creating memorable experiences.

Requirements

Proficiency in English. Knowledge of additional languages would be an advantage.
Previous front office and guest-service experience is preferred.
Knowledge of the Opera property management system would be considered an asset.
Knowledge of additional languages would be an advantage.
Strong communication, organisational, and interpersonal skills.
A professional appearance and a positive, guest-focused attitude.
Flexibility to work shifts, including evenings, weekends, and public holidays.

Benefits

A daily meal is provided free of charge by the company.
Access to Marriott`s Colleague Benefits, including: Discounted rates for you, your family, and friends at Marriott hotels worldwide
Regular company events

About Us

The Ona Group is a dynamic collective of businesses operating across hospitality, real estate, and the marketing and distribution of internationally recognised brands. We deliver more than commercial value—we create meaningful, real-world experiences that shape the communities we serve.

Front Office Associate

Job Description