Middlesea Assist Ltd is looking to recruit a full-time Assistance Coordinator. The role is on a 24/7 shift basis (including night shifts). The main duty of the Assistance Coordinator is to handle incoming calls for assistance services and dispatch the needed service within the agreed time frame.

Job responsibilities and duties

Duties to include but are not limited to:

Answer and handle incoming calls for assistance services
Correspond with contractors' network by phone or email
Receive and handle online chats
Resolve and document call information according to standard operating procedures
Other contact centre-related duties as may be assigned

Qualifications and skills

Must be willing to work on a shift basis (including nights)
Proficient in the main Microsoft applications, including the ability to learn and navigate new software
Excellent data entry and typing skills
Superior listening, verbal, and written communication skills
Ability to effectively manage multiple priorities and work in a dynamic environment
Speak and write fluent Maltese and English
Knowledge of basic home installation (would be considered an asset)
Experience in a call centre environment (would be considered an asset)
Knowledge of customer service practices and principles (would be considered an asset)

Benefits upon employment

Shift allowance
Entry performance bonus
Paid breaks and comfort breaks
Towing and home assistance benefit
Discounted insurance products
On-the-job training throughout your career
Birthday leave
Off-peak leave

Benefits after three (3) months of employment

Work from home benefit

Benefits upon successful completion of the probation period of six (6) months

Full performance bonus
Health insurance (Group Health Plan)

Benefits after one year of employment

Variable salary

Applicants are kindly requested to submit a CV together with a covering letter via the Apply button.

Assistance Coordinator

Job Description