Overview

Reporting to the Chief Information Officer, the IT Manager will be responsible for managing the IT team and implementing new operational services and improvements to the business. The IT Manager will be responsible for all elements of IT infrastructure, support and solutions within the Group.

Responsibilities include:

Performing and offering 'hands on' technical advice and solutions
Defining and maintaining routines for asset management, access management, IT operations, incident management, and business continuity
Writing technical solution documentation and IT internal process & procedures
Production and maintenance of IT (internal and external) service catalogue
Creating “how-to” manuals on solutions to frequently asked questions, creating procedures to improve workflow and other technical documentation (Knowledgebase)
Ensuring the risk assessment within the IT area is up to date and constantly monitored
Championing Information Security policies and best practices
Liaising with other stakeholders with regards to internal IT audits and system control
Being point of contact for 3rd party service and equipment providers (Vendor Management)
Ensure SLAs are met with all 3rd party service providers
Overseeing and manage the purchase, maintenance, upgrade and ad-hoc service requests for new and existing hardware and software used internally within the company
Managing the monitoring of the IT infrastructure with 3rd Parties
Proactively proposing and introduce measures to ensure optimal performance and business continuity and information security
Coordinating and respond to any kind of incidents within the IT area
Taking initiative, while aware of the accountability and leadership responsibility that comes with it
Managing IT staff by training, coaching, motivating, communicating job expectations and appraising their performance
Reporting on the team relevant KPIs on a regular basis
Identifying problematic areas, making recommendations and implementing strategic solutions where directed
The above duties are a guideline and maybe altered and added to with additional, related, duties may be assigned by the manager in line with business exigencies and continuity.

The Requirements

3+ years' technical operations experience together with a qualification in IT
Background with proven experience as a Systems Administrator, Network Administrator, or similar IT infrastructure role
Working knowledge of Networking (LAN/WAN, DNS, DHCP, Firewalls, Security)
Working knowledge of Microsoft technologies, including Windows OS, Office 365 applications and Office 365 Security
Working knowledge of Microsoft Azure and general Cloud environments
Experience setting up and managing internal infrastructures
Experience working with 3rd party / outsourced service providers
Outgoing personality with strong communication and interpersonal skill
A genuine interest in supporting people and finding creative solutions
Capable of resolving critical software and hardware issues in a time sensitive manner
Experienced communicating with all employees up to Director level
Experience managing small support teams
Excellent Organisational and Leadership Abilities
Must be Fluent in English

The successful candidate will be ‘hands on’, have an eye for detail and be able to work across different companies and departments. The successful candidate will also need to be highly motivated and a technically competent individual with a flexible approach that can grow and develop with the business as opportunities present themselves.

Information Technology Manager

Job Description