About the Company

VBET is an award-winning sports betting and gaming operator with 23 years of experience in the industry powered in-house by Betconstruct. We have shifted from a start-up to an extensive international company holding over 10 licenses and operating in over 120 countries. VBET’s mission is to give our customers the best betting and gaming experience in a safe and secure environment.

About the Role

The successful candidate will be working within a fast paced, exciting and highly productive environment. This is a demanding, responsible, varied, exciting and challenging role where a passion for customers, sport and betting is essential. We have highly ambitious plans and we are looking for a Customer Support Specialist to assist our customers by addressing any inquiries, concerns, or issues.

About the Team:

The Customer Support department is one of the most important areas of our business, and the Customer Support Specialists are the ones who make this department thrive. We welcome CS Specialists who have a passion for building a world-leading brand with us, giving our customers the best betting and gaming experience in a safe and secure environment. If you have passion for sports and a collaborative spirit, let’s move forward together.

Responsibilities

Deliver customer service through online and phone support
Follow up with customers to ensure their technical issues are resolved
Provide solutions to customers with the help of supervisors from different departments
Provide detailed information about websites, procedures, payments and requests
Inform customers about deals and promotions

Our Expectations:

Excellent knowledge of French, other languages are a big plus
Enjoy finding solutions to a variety of problems and supporting customers in a friendly and productive manner
Curiosity and interest in digital products and applications
Strong communication and organizational skills
High level of flexibility and adaptability to maneuver in a very dynamic environment

Role Benefits:

Competitive experience-based salary
Performance bonus
Coverage for the employee health insurance
Upskilling and reskilling trainings
Social events, corporate parties

Work Location: Onsite

Working hours: Rotating shifts: morning and evening (10:00 - 18:00, 18:00 - 02:00)

Address: Caucasus Complex, 122 Gevorg Chaush St. (adjacent to the "Vahakni" residential community, near the Ashtarak highway).

Customer Support Specialist (French) / VBET

Job Description