About us

Thought3D is a Maltese R&D and manufacturing company that develops and produces its own products for the 3D printing industry. Our Magigoo adhesives are used by engineers, universities and manufacturers in over 50 countries, and our Drywise in-line filament dryer is used by industrial 3D printing operations worldwide.

Everything is developed, formulated, assembled and shipped from Malta. That means our shipping desk is not a back office — it is the last and most visible step of the product we build. A late shipment or a wrong customs document is felt by a customer on another continent.

We are a small, technical, hands-on team. You will sit close to the people who design the chemistry, write the firmware and build the machines.

The role

You will own our order-to-delivery flow: from the moment an order lands, to the moment it clears customs and reaches a distributor, reseller or end customer.

This is a focused role by design. Bookkeeping and month-end accounting are handled separately, so your attention stays on fulfilment, shipping, customs and the admin that surrounds them.

What you'll do

· Process orders from our webshop, distributors and B2B customers, and issue the matching invoices

· Book and manage shipments with couriers and freight forwarders (express, pallet and LCL), choosing the right service for cost, speed and destination

· Prepare export and customs documentation — commercial invoices, HS codes, certificates of origin, dangerous-goods and safety documentation where applicable

· Solve shipment problems: customs holds, damaged parcels, missing paperwork, claims and re-deliveries

· Pick, pack and dispatch orders, and receive incoming goods

· Keep stock accurate in Katana or any inventory tracking system that we might use

· Work with Sales on delivery timelines, quotes for freight, and distributor requirements

· Negotiate and maintain courier and forwarder relationships to keep our rates and service levels sharp

What we're looking for

Essential

· Hands-on experience with international shipping, export documentation and customs procedures

· Comfortable with couriers and freight forwarders — you know what a commercial invoice, an HS code and an incoterm actually do

· Strong attention to detail; you double-check a shipment before it leaves, not after a customer complains

· Organised and calm under pressure, able to prioritise a dispatch day independently

· Confident with spreadsheets and cloud tools; we run Shopify, Katana and QuickBooks

· Fluent written and spoken English

Nice to have

· Experience in a small manufacturing or e-commerce operation, where you owned the whole flow rather than one step of it

· Familiarity with an ERP/MRP or inventory system (Katana, Odoo, NetSuite or similar)

· Experience shipping regulated or chemical products (ADR/IATA basics)

· Maltese and/or another European language

· Genuine interest in 3D printing, making or engineering

What we offer

· Salary of €24,000 – €28,000 gross/year, reflecting real international shipping experience

· Private health insurance

· Unlimited access to our 3D printers and materials for your own projects — plus the people who can teach you to use them properly

· A proper handover. The colleague currently doing this work will train you in person over your first months and stays available remotely afterwards. You will not be dropped into the deep end.

· Real ownership. In a team our size, you run global fulfilment — no layers, no committees, decisions made the same day

· Modern tooling. We actively automate the boring parts instead of asking a person to do them twice

· Products you can point at. Our boxes end up in labs, aerospace workshops and university makerspaces around the world

How to apply

Send your CV and a short note telling us about the most complicated shipment you have ever sorted out to [careers@thought3d.com], with the subject line "Fulfilment & Shipping Specialist – [Your Name]".

No cover-letter templates needed. We read every application and reply to all candidates.

Thought3D Ltd is an equal opportunity employer. All applications are treated in confidence in line with GDPR.

Fulfilment & Shipping Specialist (International Orders)

Job Description