At Greentube, a leading player in the iGaming industry, we are committed to delivering top-tier gaming experiences while upholding the highest standards of security and compliance.

We are looking for a motivated Junior Risk Analyst to join our Risk Operations Italy team, where you will play a crucial role in protecting our operations from fraud, financial risks, and regulatory non-compliance.

Your tasks

Adhere to corporate wide and team specific policies, procedures and guidelines.
Perform KYC related tasks including verification of documentation in line with operational procedures.
Analyse and handle charge back disputes.
Handle the processing of payouts according to operational requirements.
Assist in conducting PEP, sanctions and adverse media checks and escalate internally any findings or concerns.
Assist with monitoring and investigating accounts which come with higher fraud and AML risk factors.
Investigate flagged accounts generated by the monitoring tools used by the team.
Identify and analyse suspicious gaming activities.
Take any necessary actions on customer accounts in accordance with procedures and guidelines.
Collaborate with other teams to manage player accounts, continuously enhancing customer experience while ensuring compliance.
Actively participate in improving internal procedures and processes.
Report on pending items to the team seniors or team lead.
Assisting or working on any other tasks as requested by management.

Your profile

Native Italian and fluent English, both written and spoken.
Minimum 1 year of experience in Customer Support, KYC, Fraud or a similar analytical role within iGaming. Experience in KYC, Fraud or Risk within another regulated industry, such as banking, financial services or fintech, is also considered relevant.
Experience working with the Italian market is considered an advantage.
Strong attention to detail, with good analytical and problem-solving skills.
Basic understanding of Fraud, AML, KYC or Responsible Gaming principles is an advantage.
Experience with Microsoft Office; knowledge of risk or monitoring tools is a plus.
Self-driven, reliable and adaptable, with a flexible approach to rotating shifts, including weekends and public holidays.
Able to work independently while being a strong and collaborative team player.
Eager to learn, receptive to feedback and committed to personal and professional development.
Comfortable working in a fast-paced environment and managing changing priorities.

Our offer

Hybrid Work Model - Enjoy a thoughtfully designed hybrid work model that offers flexibility while encouraging meaningful in-office collaboration, connection, and team engagement.
€1,500 Annual Personal Development & Training Package - Grow your career with a dedicated personal development budget and access to specialized training programs. At Greentube Malta, we provide the tools, knowledge, and support to help you achieve your professional goals.
€300 Wellness & Home Office Allowance - Invest in what helps you feel and work your best. Whether that's gym memberships, fitness classes or equipment, or lifestyle-focused options like prescription glasses, noise-cancelling earplugs, or relaxing spa massages.
Comprehensive Private Health Insurance - Stay covered with comprehensive private health insurance, including dental care and regular eye check-ups, giving you peace of mind and support for your overall well-being.
Weekly Office Lunch & Kitchen Perks - Enjoy a complimentary weekly office lunch with your teammates, plus access to fully stocked kitchens on both floors with fresh fruit, snacks, drinks, and everything you need to prepare fresh meals. It's the perfect way to connect, recharge, and share moments together at the office.
Exciting Company Events & Team Building - Regular team-building activities and twice-yearly company events bring us together. From Bingo & Bubbles, Karaoke, FIFA, and board games to high-energy summer events filled with sunshine, great food, fun challenges, and unforgettable moments with the team.
Mental Health Support - Your well-being comes first. Receive vouchers for up to 6 sessions per year with one of Malta's top counseling centres, covering individual, couples, family therapy, or even child-minding support.
On-Site Parking - Enjoy the convenience of dedicated on-site parking at our office. No stress, no searching, just drive in and get started with your day!

About Greentube Malta

Greentube GmbH, the global interactive unit of NOVOMATIC, is a leading developer and supplier of iGaming solutions. Greentube is a wholly-owned subsidiary of the NOVOMATIC Group, one of the biggest producers and operators of gaming technologies and one of the largest integrated gaming companies in the world. Greentube's industry leading omni-channel technology allows the convergence of online, mobile and land-based games. The well-diversified product portfolio includes Classic Slots, Table Games, Live Dealer Gaming, AWP Reloaded Slots, Server-Based Gaming, Social Casino Gaming, Bingo and more. Since 2006, Greentube Malta has been operating as a frontrunner in the online gaming world. At the core of its business is innovation, high-quality features, speed and a flawless user experience. As Greentube's biggest subsidiary, our Malta office benefits from all the advantages the island has to offer: stability, a highly-skilled work force, a reputable regulatory framework, low costs, and strict approach to responsible gaming. The country's regulatory bodies have set benchmarks in the gaming industry. Greentube Malta Limited

Birkirkara, Malta

Pippa Attard
Senior Talent Acquisition Specialist

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Junior Risk Analyst - Italian Market

Job Description