This is a leadership role within the CRM team where the Senior CRM Manager is responsible for managing and leading CRM Teams across multiple jurisdictions, as well as delivering key strategic CRM projects alongside the Head of CRM. You will be the driving force behind continued optimisation and success across the CRM department through strong leadership, project management, data analytics, and organisational excellence.

As a leader, in this role, you will be working across multiple brands, managing CRM Teams and ensuring we’re continuously optimising and improving month after month. Data analytics, CRM Planning, Coaching, Project Prioritisation will be key factors in this role.

Given the multi-market nature of the role, a strong understanding of local market dynamics, customer behaviours, cultural nuances, and regulatory considerations is essential. Additional language skills and previous experience working within international or local market-focused CRM teams would be highly advantageous.

Responsibilities

Execution of CRM strategies across multiple brands, ensuring alignment with overall business objectives.
Utilising data sources to gain insights into player behaviour, market performance, campaign performance and translating into meaningful actions.
Collaborate cross-functionally with teams such as marketing, telesales, VIP, CX to align CRM initiatives with broader organisational initiatives.
Drive continuous improvement and innovation in CRM practices, processes, and technologies.
Stay updated with industry trends, best practices, and emerging technologies in CRM and customer experience management

About you:

Excellent knowledge of English
Fluency in Norwegian, Danish, or Polish is considered a plus
Marketing mindset and analytical traits
Experience of managing a team
CRM experience is a must
Methodical and structured
Social and loves working in multi-cultural environment
Likes sport, casino, live casino or other type of games

So what can you expect from ComeOn as a place of work?

A competitive remuneration package! 💰
Fantastic quarterly team events and weekly company events 😎
A one-time bonus to help you set up a comfortable workstation at home (we’re truly Hybrid!)
On top of our Hybrid work arrangement, up to 40 days a year to work fully remote from anywhere
Company events, including office lunches Monday to Thursday, and Friday beers

At ComeOn, we've embraced a Hybrid Work model, giving our employees the flexibility to work some days at home. Our offices are thoughtfully designed to support this model, featuring practical workspaces for focused efforts and collaborative zones for dynamic creative exchanges. We believe in the power of collaboration to drive innovation and success. While our offices are known for their vibrant atmosphere, rest assured that our primary focus is on achieving results together. We prioritize efficiency and maintain a balance between hard work and camaraderie. When you visit our offices, expect a warm welcome and professional support. Choose ComeOn for your next career move, and experience a workplace that values productivity, teamwork, and the spirit of collaboration.

At ComeOn Group we value diversity and we take concrete action to ensure fairness in our recruitment process. We are committed to assessing candidates on their merit without discriminating against any applicant for whatever reason that is protected by law. We truly value you, as you are.

Want to know more about us just visit our website or any of our social media channels to take a deep dive into our culture!

Senior CRM Manager - Growth Markets

Job Description