Technical Support Specialist | LatAm

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Amrole at Playson Playsonis a leading online gaming supplier, founded in 2012, which has developed worldwide recognition in the industry. We offer complete gaming solutions based on the latest technologies and detailed market analysis for the leading i

Gaming operators. Due to the dynamic growth, we are excited to invite Technical Support Specialistswith a relevant background to apply for the role in our Integration Department. Technical Support Specialists at Playson is responsible for a full customer support service of our current partner's integrations. To Succeed In The Advertised Role, You Have Hands-on software development experience with Java, C#, Node.js, or Type

Script Familiarity with monitoring tools (e.g., Elastic, Dynatrace, Grafana) A proactive, client-focused attitude and strong work ethic Strong problem-solving and troubleshooting skills Effective communication skills, both written and verbal At least Upper-Intermediate English (written and spoken) Eagerness to learn quickly and grow technically Working knowledge of XML and JSON Basic experience with Git and version control workflows Understanding of API protocols (e.g., REST) Awareness of the software development lifecycle (SDLC) Would Be Beneficial To Know Familiarity with the i

Gaming industry Experience with cloud infrastructure (AWS, Azure, or GCP) and Kubernetes Experience using Jira and the Atlassian stack Basic understanding of QA processes and test environments Previous experience in a technical support, Dev

Ops, or site reliability role Practical experience with monitoring systems Exposure to Agile frameworks (Scrum or Kanban) and basic project management skills The Importance Of The Role Is In Understand and analyse issues, be able to find appropriate solutions Integration protocol testing Second-level customer support Delivering excellent customer service with 5 shifts a week What You Get In Return Competitive Salary: We offer a competitive salary in EUR, subject to annual performance reviews Quarterly Bonuses: Benefit from a transparent and systematic quarterly bonus system Flexible Schedule: We offer a flexible work schedule to accommodate your needs Remote Work Option: Choose to work remotely, providing greater flexibility and comfort Medical Insurance: Receive comprehensive medical insurance for both you and a significant other Financial Support for Life Events: We provide financial support during special life events Unlimited Paid Vacation: Enjoy unlimited paid vacation leave Unlimited Paid Sick Leave: Take unlimited paid sick leave whenever necessary Professional Development: Get reimbursement for professional courses for your development The Recruitment Process Looks Like This HR interview (45 min) Technical interview (60 min) Final Interview (60 min) If the job description rings a bell - take action and Looking forward to welcoming you to the i

Gaming world! Ambitious goals require a quick ability to maneuver through changes in the world. Playson is all about that. Join us today! Seniority level Mid-Senior level Employment type Full-time Job function Information Technology Industries Software Development