Job Description
Job Overview
We are looking for a motivated, customer-focused and enthusiastic Salesperson to join our showroom specialising in tiles, parquet/flooring and bathrooms.
The successful candidate will be responsible for assisting customers throughout their purchasing journey, understanding their requirements, providing product recommendations, preparing quotations and ensuring a high level of customer service from the initial enquiry through to completion of the sale.
Key Responsibilities
Welcome and assist customers in the showroom in a professional and friendly manner.
Understand customers’ requirements, preferences, budgets and project needs.
Advise customers on suitable tiles, parquet, flooring, bathroom products, sanitary ware, fixtures and accessories.
Provide product information, explain specifications, materials, finishes, colours and suitability.
Assist customers with selecting products and creating suitable combinations for their projects.
Prepare designs, accurate quotations and sales orders.
Follow up on quotations and customer enquiries to convert opportunities into sales.
Maintain regular communication with customers throughout the ordering process.
Keep customers informed regarding product availability, deliveries and installation timelines.
Maintain accurate customer and sales records.
Process orders and ensure all relevant details are correctly recorded.
Handle customer queries, complaints and after-sales requests professionally.
Develop and maintain strong relationships with existing and potential customers.
Keep the showroom clean, organised and professionally presented.
Achieve individual and company sales targets.
Assist with general showroom and sales administration when required.
Requirements
Previous experience in sales, retail, interior design, construction, tiles, flooring, bathrooms or a related industry is considered an advantage.
Excellent communication and interpersonal skills.
Strong customer-service skills and a professional approach.
Confident and comfortable dealing with customers face-to-face.
Good sales and negotiation skills.
Ability to understand customer requirements and provide practical solutions.
Good attention to detail, particularly when preparing quotations and orders.
Ability to work independently as well as part of a team.
Good organisational and time-management skills.
Basic computer skills and familiarity with Microsoft Office and Excel Sheets
Ability to work towards sales targets.
Knowledge of tiles, parquet, sanitary ware and bathroom products is an advantage.
Personal Attributes
The ideal candidate should be:
Friendly, approachable and professional.
Confident and persuasive without being pushy.
Customer-oriented and solution-focused.
Organised and detail-oriented.
Proactive and willing to learn.
Reliable and responsible.
Able to manage multiple customers and projects simultaneously.
What We Offer
Competitive salary based on experience.
Sales incentives / commission opportunities.
Training and product knowledge development.
Opportunity to work within the interior finishes and home-improvement industry.
A professional and friendly working environment.