JOB PURPOSE SUMMARY:

Mavenry is seeking a passionate and commercially driven Sales Floor Manager – Beauty & Fragrance to lead the daily performance of our Beauty & Fragrance department. This role is central to delivering an elevated luxury experience, developing a high-performing team, building long-term client relationships, and driving the commercial success of the department. The successful candidate will demonstrate strong leadership capabilities, excellent commercial awareness, exceptional service standards, and a genuine passion for beauty, fragrance, and premium retail.

Full-Time Indefinite

ESSENTIAL DUTIES AND RESPONSIBILITIES

TEAM LEADERSHIP & PERFORMANCE

· Lead, coach and motivate the Beauty & Fragrance team to achieve individual and departmental sales targets.

· Foster a high-performance and client-focused culture through regular coaching, feedback and support.

· Monitor team performance and contribute to the achievement of key commercial KPIs.

· Support the development of team members through ongoing training and performance guidance.

CLIENT EXPERIENCE & CLIENTELING

· Deliver an exceptional luxury experience through personalised service and strong client engagement.

· Support the team in building and maintaining long-term relationships with clients, including VIP clientele.

· Encourage effective clienteling practices to drive loyalty, repeat business and client retention.

· Manage client queries, complaints and after-sales matters with professionalism and care.

SALES & COMMERCIAL PERFORMANCE

· Drive departmental sales performance and support the achievement of commercial targets.

· Monitor product performance and identify opportunities to maximise sales and enhance the client experience.

· Maintain strong product knowledge across beauty and fragrance collections, brands and key products.

· Support product launches, campaigns and seasonal activations in collaboration with Marketing and Product teams.

FLOOR MANAGEMENT & OPERATIONAL EXCELLENCE

· Ensure the Beauty & Fragrance department is visually inspiring, fully stocked and trade-ready at all times.

· Maintain high standards of presentation, merchandising and operational discipline.

· Ensure daily operations are carried out efficiently and in line with company policies and brand standards.

· Work closely with the Store Manager to support the overall performance and smooth operation of the boutique.

PROFESSIONAL CONDUCT & DEVELOPMENT

· Lead by example and consistently uphold Mavenry’s premium service and brand standards.

· Participate in ongoing training and development to enhance product, leadership and service expertise.

· Collaborate effectively with the wider retail team and internal departments.

· Maintain a polished, professional appearance and demonstrate a hands-on approach to daily operations.

PROFILE REQUIRED

· Previous experience in beauty, fragrance, premium or luxury retail, including team leadership responsibilities.· Strong commercial awareness with a proven ability to drive sales performance and achieve targets.· Genuine passion for beauty, fragrance and delivering exceptional customer experiences.· Strong leadership, communication and coaching skills.· Excellent client service and relationship-building abilities.· Well organised, proactive and able to perform effectively in a fast-paced retail environment.· Proficiency in English (spoken and written).

WHAT WE OFFER

· Opportunity to lead one of Malta’s exciting Beauty & Fragrance departments.· Ongoing training and development with internationally recognised beauty brands.· Exposure to premium beauty, fragrance and luxury retail environments.· Career development and progression opportunities within Bluerock.· Supportive, collaborative and performance-driven working environment.· Competitive remuneration aligned with experience.

Sales Floor Manager – Beauty & Fragrance

Job Description