Drugsales Ltd is a market leader in the importation, marketing and distribution of pharmaceutical products and medical devices with a proven track record. Modern facilities provide an optimal work environment, which in turn facilitates teamwork at its very best. Innovation and improvement are encouraged within the core tenets of trust, transparency and a long-term strategic vision.

We currently have a vacancy for the position of a Medical Device Product Support Officer, on a full-time basis.

The successful candidate will manage a series of tasks and procedures as a member of the medical promotion and operations team and will possess the following skills and competencies:

Possess basic qualifications in the healthcare field with an aptitude to learn.
Excellent interpersonal and communication skills.
A natural aptitude for interacting with clients, and the ability to problem-solve together with clients and other stakeholders.
A well-developed business acumen, with a keen eye for business opportunities and business development.
Intrinsically motivated and able to work under his/her own initiative with flexible timelines.
A clean driving license.
Good IT skills in standard software such as Microsoft Outlook, Word, Excel, and PowerPoint.
Diligent and accurate in all tasks related to product and stock support.

Tasks performed on a daily basis will include the following:

Supporting the correct use of medical devices and related products as required.
Supporting the use by clients of company-provided software systems and equipment.
Following up on product implementation and use with clients and stakeholders.
Support as required administrative tasks and data flow around the use of medical devices supplied by the company.
Support as required in the preparation of sales quotes and tender submissions.
Work towards meeting internal and external sales and performance targets.
Provide a first-line customer support function with our clients, and relate and report any issues which cannot be resolved directly.
Follow internal and external training programs as required.
Assist and support colleagues in their respective work functions to ensure that the whole team is as productive and efficient as possible.

All applications will be treated with the strictest confidence.

Medical Device Product Support Officer

Job Description