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We are currently looking for a Professional Officer to join our team!

Key Responsibilities

Engage with stakeholders to identify, analyse and document business requirements.
Conduct interviews, meetings and process-mapping sessions.
Review existing business processes and identify gaps, inefficiencies and improvement opportunities.
Prepare process maps, reports and functional requirement documents.
Develop business cases to support proposed projects and improvements.
Work with internal departments and technical teams to ensure that solutions meet operational needs.
Support the implementation, testing and evaluation of new systems or processes.
Maintain accurate documentation of requirements, changes and agreed actions.
Provide regular updates and recommendations to management.
Carry out other duties related to the role as assigned.

Minimum Requirements

A recognised qualification in Business Administration, Management, Information Systems, Computer Science or a related field.
Previous experience in business analysis, process improvement, project support or a similar role.
Good understanding of business processes and requirements gathering.
Strong analytical, problem-solving and organisational skills.
Excellent written and verbal communication skills.
Ability to work with different stakeholders and departments.
Proficiency in Microsoft Office applications.
Experience with process-mapping or business-analysis tools will be considered an asset.

Professional Officer (Business Analyst)

Job Description