Are you a tech enthusiast who loves solving problems and making people’s day? Are you fluent in Maltese and English, and eager to dive into a fast-paced, customer-focused environment? If that sounds like you, Melita wants you on our Tech Squad!

We're looking for Technical Contact Centre Agents to join our energetic team on a full-time basis. This is more than just answering calls, it's about becoming the go-to person for our customers' technical needs, guiding them with confidence and creativity.

Key Responsibilities:

Be the frontline tech hero: Resolve technical inquiries and sharing your tech wisdom;
Simplify the complex: Dive into the digital world to process orders, handle account inquiries, and offer guidance to customers;
Process with precision: Master the art of handling customer concerns with ease;
Document like a pro: Keep detailed records of your tech support adventures;
Hit your marks: Achieve and exceed tech-tastic performance metrics;
Stay sharp: Keep up with the latest telecommunications trends.

Job requirements

A passion for all things tech;
Exceptional communication skills;
Ability to translate tech jargon into plain Maltese and English;
Comfortable with basic computer skills and navigating software tools;
A knack for teamwork and the ability to work independently;
A desire to embrace a fast-paced tech-savvy environment;
Previous customer service experience is a plus, but enthusiasm is essential.
What we promise:
Competitive salary with additional bonuses based on departmental objectives;
Hybrid work model to suit your lifestyle;
Learning & Development programs to ensure continual growth;
Growth opportunities and advance further in our one-of-a-kind, fun-fuelled company;
A vibrant and energetic fun-fuelled work environment.

About Us
Melita Ltd:
At Melita, we help people stay connected with the most technologically advanced telecommunication services around. We started back in 1992, and today we set the standard for digital technologies in Malta, providing services to more than 75% of Maltese households and an ever-growing number of businesses. As our name suggests, we’re rooted in Malta, but with international shareholders and operations in Italy and Germany, we have an outlook that goes beyond Maltese shores, an outlook that’s reflected in our culture and our team.

Technical Contact Centre Agent

Job Description