We are seeking a motivated and customer-focused Sales & Customer Representative for our client to join their Insurance Support team. The successful candidate will handle customer enquiries, provide quotations, assist with claims information, and conclude sales when applicable ensuring a high standard of customer service at all times.

While previous experience or qualifications in insurance are considered an asset, full on-the-job training will be provided, along with a dedicated buddy system to support your learning and development.

Key Responsibilities

Provide first-line customer support for insurance-related queries
Handle incoming calls, chats, and emails in a professional and efficient manner
Work closely with internal departments to resolve customer queries
Issue and send client documentation
Ensure an excellent customer experience through proactive communication and problem-solving

Requirements

Minimum of secondary level education
Fluency in both written and spoken Maltese and English
Proficient in Microsoft Office applications
Positive, outgoing, and customer-oriented attitude
Strong communication, telephone etiquette, and organizational skills
Team player who works well under pressure
Previous experience in Insurance, Contact Centre, or Customer Care roles is an asset

What Our Client Offers

Paid breaks and comfort breaks
Towing and Home Assistance benefits
Discounted insurance products
Continuous on-the-job training and career support
Additional Benefits (after probation)
12 days of hybrid working per week
Birthday leave
Off-peak leave
Production bonus and variable salary
Health insurance
Sponsorship for professional qualifications and training

About Us
Outreach Recruitment is a startup recruitment agency made up from a combination of expertise in various industries that have come together to support the local market in finding PEOPLE to join their teams. Our aim is to connect quality PEOPLE to businesses in order to support the growth for both.

Customer Contact Centre Representative - Maltese Speaking

Job Description