Our client is looking to onboard a Contact Centre Representative to support with customer enquiries, addressing concerns, preparing requests for quotations (RFQs), and closing sales where appropriate. The successful candidate will also provide clear guidance on products, claims, and general insurance-related queries.

Responsibilities

Deliver first-line support to insurance customers
Handle incoming calls, chats, and emails professionally and efficiently, in line with company standards
Collaborate with internal departments to resolve customer queries effectively
Prepare, issue, and distribute client documentation

Requirements

Fluency in both written and spoken Maltese and English
A minimum of secondary-level education
Proficiency in computer use, including Microsoft Office applications
A positive, outgoing personality with strong interpersonal skills
Ability to work well in a team and remain effective under pressure
Strong problem-solving abilities and a customer-focused mindset
Excellent telephone etiquette, communication, and organisational skills
Experience in Insurance, Contact Centre, or Customer Care environments will be considered an asset

Benefits

Company Discounts
Birthday Leave
Hybrid - Upon completion of probation
Health Insurance

About Us
Konnekt:
Established in 2007, Konnekt has grown into Malta's leading job agency. Our team is here to simplify your job search by presenting over 400 career options across various fields. We have robust connections with top employers in Malta, making us the ideal choice for anyone considering a career change.
At Konnekt, we believe in straightforward actions and staying true to our values. This commitment has been the driving force behind our success. Whether you're seeking new opportunities or exploring a different career path, we are your reliable partner throughout the process.
Our website provides more insights into our approach and the array of services we offer. Take a moment to explore and discover how Konnekt can be instrumental in shaping your professional journey.

Contact Centre Representative

Job Description