Aftersales Administrator

Our client, a well-established automotive group in Malta, is seeking an organised and detail-oriented Aftersales Administrator to join its team.

The successful candidate will provide administrative support to the Parts and Service Departments, ensuring that documentation, stock records, warranty processes, and daily administrative activities are handled accurately and efficiently.

Key Responsibilities

• Prepare and maintain customer-specific orders, stock orders, customs clearance documentation, and customer notification letters.
• Maintain organised records and carry out general filing and administrative duties.
• Manage the Parts Warranty Room, ensuring accurate inventory records and proper handling of parts in line with brand policies.
• Assist the Parts team with enquiries relating to parts availability, pricing, delivery estimates, and order status.
• Create Goods Received Notes (GRNs) and ensure parts are accurately recorded and entered into stock in a timely manner.
• Prepare and submit the required departmental reports within established deadlines.
• Provide administrative support to Service Advisors and the Customer Care team, including filing, preparing Excel spreadsheets, and entering data.
• Assist with the processing and follow-up of brand warranty claims.
• Ensure compliance with company policies and health and safety regulations.
• Use the protective clothing and equipment provided by the company whenever required.
• Attend relevant training sessions organised by the company.
• Carry out additional administrative duties as assigned by the Aftersales Manager.

Requirements

• Fluency in both Maltese and English, written and spoken.
• O-Level standard of education.
• Good computer literacy, including proficiency in Microsoft Office applications.
• Previous experience in a similar administrative role would be considered an asset.
• Strong organisational skills and attention to detail.
• Good communication and interpersonal skills.
• Ability to manage multiple tasks, meet deadlines, and work effectively within a team.

What Our Client Offers

• Health insurance.
• Employee discounts.
• Opportunity to develop your experience within an established automotive group.
• A professional working environment.

If you are organised, enjoy administrative work, and would like to develop your career within the automotive industry, we would love to hear from you. Apply today!

About Us

Outreach Recruitment is a startup recruitment agency made up from a combination of expertise in various industries that have come together to support the local market in finding PEOPLE to join their teams. Our aim is to connect quality PEOPLE to businesses in order to support the growth for both.