Online Casino Manager

Department: Commercial

Employment Type: Full Time

Location: Malta

Reporting To: Simon Bold

Description

We are looking for a highly skilled and motivated individual to assume the role of Online Casino Manager within commercial department. As an Online Casino Manager, you will play a pivotal role in overseeing our CRM, affiliate marketing, reporting, marketing, KYC, AML and fraud departments while being the responsible of day-to-day casino operation and take ownership of its commercial performance.

This position requires a strategic thinker with strong leadership qualities, decision-making expertise, and the ability to drive the team towards operational excellence.

Key Responsibilities

Commercial Ownership: Manage day-to-day casino operations and drive commercial performance, tracking key KPIs including GGR, NGR, active players, bonus costs, and RTP.

Portfolio & Supplier Management: Oversee the game portfolio across all verticals (slots, live casino, table games), manage aggregator/provider relationships, coordinate new launches, and secure exclusive content.

Promotions & Retention Strategy: Collaborate with CRM and Marketing to design, execute, and evaluate promotions, tournaments, bonusing, and VIP/loyalty initiatives to maximize player lifetime value and ROI.

Data & Performance Reporting: Monitor provider, game, and player metrics to deliver actionable reporting, competitive benchmarks, and strategic growth recommendations to leadership.

Cross-Functional Execution: Align with Product, Tech, Payments, Marketing, and Customer Support to deliver operational initiatives and product enhancements on schedule.

Compliance & Responsible Gaming: Ensure all casino operations, releases, and marketing campaigns adhere strictly to licensing conditions, local market regulations, and Responsible Gaming standards.

Requirements

3-5 years of experience in online casino operations or commercial operations within an online gaming/gambling industry.
Strong, hands-on understanding of core casino KPIs: GGR, NGR, RTP, bonus margins/costs, player conversion, retention, ARPU, and LTV.
Proven track record managing relationships along with direct experience in lobby merchandising and game discovery.
Demonstrated success designing, launching, and analyzing ROI-focused promotions, tournaments, bonusing structures, and loyalty initiatives alongside CRM and Marketing teams.
Ability to translate complex player, game, and financial data into clear commercial actions; advanced Excel proficiency and experience with BI platforms.
Solid working knowledge of regulatory compliance, licensing frameworks, and Responsible Gaming safeguards.

Benefits

Great career development opportunities
Hybrid working model
International Health Insurance
Health and Wellbeing Package (350 EUR per year)
Birthday Day Off
Me Time - 1 day off per year

Online Casino Manager

Job Description