1f:T748,

Our client, a well-established hotel in St. Julian's, is looking to recruit a Front Desk Agent to join its front office team. The role covers the full guest arrival and departure journey - check-in, check-out, reservations, and enquiries - and is central to the guest's first and last impression of the hotel.

Key Responsibilities

Manage guest check-in and check-out, and welcome guests professionally.
Handle reservations, requests, and enquiries by phone, email, and in person.
Provide information about hotel facilities and local attractions.
Process payments and cash transactions accurately.
Coordinate with other departments, including Housekeeping, F&B, and Maintenance.
Manage guest complaints professionally and follow up as needed.
Maintain guest records in line with data protection requirements.
Support front office operations and maintain reception area standards.

Requirements

Applicants must currently reside in Malta.
Previous hotel front desk or reception experience is essential.
Excellent verbal and written communication skills.
Professional and guest-focused demeanour.
Strong attention to detail and organisational skills.
Proficiency with hotel management systems and general office software.
Strong customer service and problem-solving abilities.
Able to work independently and as part of a team.
Flexibility to work shifts, including early mornings, evenings, weekends, and public holidays.

What's on Offer:

Opportunity to join a well-established hotel in St. Julian's.
Stable full-time employment in a busy front office team.
Professional and supportive working environment.

Front Desk Agent

Job Description