Serve as the initial point of contact, guiding visitors to the appropriate department or team member;
Assist the Deposit Sales team with day-to-day sales and advisory tasks related to the Company's deposit products;
Oversee the reception and waiting area to ensure an organised, efficient, and welcoming environment;
Handle incoming telephone calls and transfer them to the relevant departments;
Respond to general client queries, including information about opening hours, required documentation, and available services;
Confirm scheduled appointments and inform the relevant staff member upon the client's arrival;
Check and record incoming mail on a daily basis;
Maintain awareness of security procedures, monitor visitor access, and report any irregular or suspicious activity;
Ensure the reception area remains clean, orderly, and presentable at all times;
Maintain a general understanding of the bank's products and services in order to assist clients effectively;
Coordinate with internal teams to ensure seamless processes and timely issue resolution;
Ensure accurate client onboarding by maintaining up-to-date documentation and compliance with internal procedures;
Foster and strengthen ongoing relationships with clients to support long-term engagement and loyalty.

Experience

Prior experience in a receptionist, front office, or client-facing position;
Good spoken English; knowledge of Maltese will be considered an advantage;
Comfortable using basic office systems, including email, calendar tools, and Microsoft Office applications.

Personal Skills

Strong communication and interpersonal abilities, with a clear focus on delivering excellent customer service;
Professional presentation combined with a friendly and approachable manner;
Able to stay composed, organised, and discreet in a fast-paced environment;
Demonstrates reliability, accountability, and a strong sense of ownership in daily responsibilities.

Receptionist and Client Support Associate

Job Description