Let the adventure begin.

As a Senior Commercial Support Services Officer, your role ensures smooth and efficient customer service experience by managing orders, data, and service changes while maintaining compliance with company policies. It serves as a key point of contact for customers, internal teams, and third parties, resolving issues promptly and supporting sales initiatives to enhance satisfaction and loyalty.

It would be essential for you to have:

Minimum two years’ experience in customer experience/processing environment.
Proficient in using Microsoft suite
Highly proficient in written and spoken Maltese and English

Here’s how you can hit a few plus points for this position:

Be an effective team player.
Keen interest in continuous self-development.
Be willing to learn.

If this describes you, then this is a glimpse of what you'll be required to do:

Carry out duties related to a smooth activation process, changes required to existing services, number portability, data inputting, employee and customer related data cleanliness.
Process GO Energy orders, from lead creation to installation, serve as an interface with GO teams, REWS, customers and other 3rd party entities.
Support Resellers in their day-to-day operations.
Manage and update the Master Address Database.
Ensure compliance with internal policies and regulatory requirements across all customer service activities.
Manage tasks and case queues in Nitt/Salesforce, according to KPI’s assigned.
Provide support in sales campaigns and initiatives.
Handle and resolve escalated customer inquiries and complaints promptly and effectively.
Ensure the delivery of exceptional customer service by adhering to company standards and protocols.
Build and maintain strong relationships with key customers and employees to enhance customer satisfaction and loyalty.
May be assigned different duties in accordance with Group exigencies from time to time.

What’s in it for you?

Joining our team comes with a lot of benefits! Here’s a glimpse of what we’ll offer you for being brilliant:

Benefit from working within a hybrid organisation, enjoying a balance between working from the office or any other location of your preference;
Flexible working arrangements to suit different needs;
No more bills! Free UNLIMITED GO services for your home and mobile;
Private Hospital Health Insurance, to protect you from unexpected, high medical costs;
A budget to spend on your own personal and/or professional development;
Four weeks paid Family Nurturing Leave for all second parents;
In-house canteen serving delicious breakfasts, meals and snacks;
A budget dedicated to your children’s summer school costs;
Mental wellbeing support in partnership with Richmond Foundation;
The opportunity to work from literally anywhere – being able to work from abroad;

And more!...

We'll recruit as soon as we find our match. Don't think twice - apply now!

Senior Commercial Support Services Officer

Job Description