Our client within the telecoms industry is looking for an IT Support Representative to work in their offices in Malta. The successful candidate will offer first-line support to the company's clients and be their primary point of contact.

Tackle customer requests and maintain a high level of customer satisfaction.
Identify the customers’ needs and assist customers with their queries.
Handle and address complaints in a timely manner using the proper methods and tools.
Actively monitor traffic, and identity, and report any issues according to the Company’s procedures.
Escalate technical issues using the SOPs of the Company.
Build relationships and trust with customers through open and interactive communication and preempt issues before they arise.
Work in a proactive manner to identify issues that may arise before the customer reports such issues.
Shift Roster would look like this: 7am to 3:30pm - Morning | 9:30am - 6pm - Late morning shift | 2pm - 10:30pm - Afternoon | 10:30pm - 7:00am - Night
Monday-Friday including Weekends and Public Holiday Morning shifts are office-based, Weekend/PH/afternoon/night shifts are worked remotely

Requirements

Excellent verbal and written communication skills in English
Strong analytical, technical troubleshooting and problem-solving skills
Ability to multitask and organize workload
Experience working in IT
Open to shift work
Proficiency in Italian would be considered an asset
Located in Malta

Education and Experience

A Diploma in IT

Benefits

Health Insurance
Life Insurance
Hybrid working
Gym allowance
Weekly Free lunch
Cloudigo

About Us

Konnekt:

Established in 2007, Konnekt has grown into Malta's leading job agency. Our team is here to simplify your job search by presenting over 400 career options across various fields. We have robust connections with top employers in Malta, making us the ideal choice for anyone considering a career change.

At Konnekt, we believe in straightforward actions and staying true to our values. This commitment has been the driving force behind our success. Whether you're seeking new opportunities or exploring a different career path, we are your reliable partner throughout the process.

Our website provides more insights into our approach and the array of services we offer. Take a moment to explore and discover how Konnekt can be instrumental in shaping your professional journey.

IT Customer Representative

Job Description