We are looking for a dedicated Customer Service & Aftersales Executive to join our dynamic team and deliver exceptional support to our valued clients. You will play a pivotal role in resolving inquiries, managing aftersales processes, and ensuring a seamless customer journey from start to finish.

Manage and resolve customer inquiries and complaints via phone, email, and live chat in a professional and timely manner.
Process returns, exchanges, and warranty claims efficiently in accordance with company policies.
Coordinate with internal departments, including logistics and sales, to resolve aftersales issues swiftly.
Maintain accurate records of customer interactions, transactions, and feedback using our CRM system.
Identify opportunities to improve the customer experience and contribute to process optimisation initiatives.
Provide proactive post-purchase support to build long-term customer loyalty and drive repeat business.

Requirements

Previous experience in reception, administration, customer service or a similar position would be an advantage.
Experience in a luxury retail, hospitality or service environment would be considered an asset.
Good command of English is essential.
Knowledge of Maltese and/or other languages would be an advantage.
Good computer literacy and administrative skills.

About Us
Konnekt:
Established in 2007, Konnekt has grown into Malta's leading job agency. Our team is here to simplify your job search by presenting over 400 career options across various fields. We have robust connections with top employers in Malta, making us the ideal choice for anyone considering a career change.
At Konnekt, we believe in straightforward actions and staying true to our values. This commitment has been the driving force behind our success. Whether you're seeking new opportunities or exploring a different career path, we are your reliable partner throughout the process.
Our website provides more insights into our approach and the array of services we offer. Take a moment to explore and discover how Konnekt can be instrumental in shaping your professional journey.

Customer Service & Aftersales Executive

Job Description