Come and join our journey!

At Immense Group, we are guided by our core values of passion, boldness, and integrity. We strive to create an environment where our people thrive, driven by a love for innovation and a commitment to delivering exceptional player experiences. If you’re passionate about iGaming, bold in your approach, and act with integrity, we’d love for you to join our team as a Due Diligence Agent.

A taste of what you’ll do

As part of the Due Diligence Team within the Payments and Risk Department, the Due Diligence Agent is working in a Team whose main objective is to process verification and KYC documents for our customers.

Evaluate, review, and approve KYC documents etc. sent in by customers (e.g., Proof of ID, Proof of Address, Bank Statements Payment Methods, 3rd Party Documents).
With high efficiency, work through verification cases maintaining speed, quality, and consistency of work.
Communicate with customers over e-mail regarding their verification documents.
Escalate any suspicions and/or concerns to the AML and Fraud teams for review.
Contribute to the team effort by meeting KPI's and SLA's
Working closely together with the Customer Service Agents and Payments and Risk Analysts to carry out the set responsibilities.
Any other task/responsibility which may be related and/or connected to the role of Due Diligence Agent.

Who and what we are after?

Previous experience in Customer Support or experience with KYC/Payments and Risk required.
Excellent communication skills in both verbal and written English
High level of accuracy and attention to details
Ability to work both in a Team and independently.
Possess a positive and can-do attitude with a flexible approach.
Interest in iGaming and eagerness to learn more.
Display pride in supporting people with empathy and demonstrating commitment to providing an excellent service.
Ability and willingness to work on shifts.
Enjoy learning and sharing knowledge with others.
Knowledge of additional languages – such as Swedish, Danish, Finnish or Spanish– is an advantage, but not a requirement.

Employee benefits

Private health insurance – because your wellbeing matters to us
Wellness allowance – up to €300 per year
Fresh and healthy Breakfast & Lunch prepared everyday in our penthouse kitchen – you can save up to €3,000 a year
Birthday leave – as we want you to celebrate your day
Company and team-building events – trust us, these are legendary
Performance bonus – up to 10% of base salary if you reach your KPIs
Relocation package to Malta, including flight and two weeks of accommodation
And much more – see for yourself!

Meet all the eligible criteria? Apply today and join the Immense Group team.

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Due Diligence Agent

Job Description