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Seeking a motivated Trainee Team Leader for our retail outlets. Step into leadership, learn to manage floor operations, drive sales, and guide staff alongside experienced supervisors. Require retail experience and strong communication.

Role Overview

The Trainee Team Leader is a development-focused role designed to prepare an employee for full supervisory responsibilities on the sales floor. The candidate will work in a hands-on capacity, balancing regular customer-facing sales duties with structured operational and leadership training.

Key Responsibilities

Sales Floor Leadership & Operations:

Assist in managing daily floor operations, ensuring the shop floor is clean, fully stocked, and professionally presented.

Learn and execute visual merchandising guidelines, seasonal layout changes, and promotional display setups.

Carry out daily pre-opening store walks to check pricing, lighting, and product positioning.

Team Guidance & Coaching:

Support and guide Sales Representatives, Assistant Sales Representatives, and Cashiers in daily duties.

Learn to coach floor staff on customer approach, product features, upselling, and closing techniques.

Help foster a positive, cooperative, and high-energy working environment on the sales floor.

Pricing, Stock & Administrative Control:

Assist in executing weekly price update procedures and verifying promotional pricing accuracy.

Monitor stock availability, assist with inventory checks, and coordinate stock requests with warehouse personnel.

Learn standard customer service escalation procedures to handle customer queries professionally.

Management Support:

Support the Team Leader and Shop Supervisor in executing daily store objectives and management instructions.

Step in to support sales floor supervision during busy peak hours or during management absences as part of training.

Trainee Team Leader

Job Description