About Us

Muscats Motors Ltd specialises in Automotive and has an exciting opportunity for an enthusiastic Warranty Administrator to join our dynamic team. This position is suited to individuals that are looking to advance their career in automotive.

The Warranty Administrator performs a wide range of administrative and office support duties associated with vehicle warranties.

Main Tasks and Responsibilities

Process warranty paperwork and ensure documentation is up to date as required by the manufacturer.
Insert correct warranty data in manufacturer systems, making sure every hour and material cost is claimed and recovered.
Ensure that all warranty exchanged parts are adequately stored in line with manufacturer’s policy.
Review warranty claims, correct any errors, and liaise with manufacturer when in doubt.
Give advice to the workshop on cases of recall and warranty as required and as stipulated by the manufacturer.
Ensure correct renditions of warranty claims with franchise and applicable reporting on defective parts.
Maintain good working relationships with the aftersales and parts departments.
Ensure that customer satisfaction is prioritised with regards to recall campaigns and that these are performed within stipulated time frames.
To be present and provide documentation to auditors during manufacturer audits.
Keep abreast with all warranty updates, factory recalls and any other manufacturer announcements.
Reconcile all warranty receivables and work with accounts to obtain payments.
Liaise with the Assistant Manager to ensure the technical implementation of recall campaigns.
Handle rejected claims according to dealership and/or manufacturer specifications and follow up on outstanding claims.
Ensure adequate liaison with the body/paint shop where this is involved in warranty work and recall campaigns.
Maintain all service and customer records as required by the warrantor.
Attend any required training, (locally and abroad) organised by the company.
Carry out any additional duties assigned by the Warranty Assistant Manager and Aftersales Manager.
Adhere strictly to health and safety regulations and company policies together with franchise standard requirements.

Educational and Skill Requirements

Active Listening
Reading Comprehension
Speaking
O’level standard of education
ECDL and good working knowledge of web-based applications
Previous experience in warranty claims will be considered an asset

Warranty Administrator

Job Description