Company Description

We are SkillOnNet, leading in the igaming entertainment by providing our customers with the most entertaining and trustworthy experience possible, while also reinventing the gambling industry. We are home to more than 30 well-known brands, including PlayOJO, DruckGluck, BacanaPlay, Genting, and many more. We are committed to long-term development and sustainability, and we are trying to revolutionise our industry for the benefit of our players, ourselves, and the entertainment industry as a whole.

Job Description

We are looking for a VIP Account Manager to create long-term, trusting relationships with our customers. The Account Manager’s role is to oversee a portfolio of assigned customers, and actively seek new sales opportunities. Account management responsibilities include developing strong relationships with customers. If you are familiar with account management software (CRM), have a flair for client communication and understand consumer behaviour, we’d like to meet you.

Responsibilities include:

Identify and assess customers’ needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive communication
Generate sales leads
Provide accurate, valid and complete information by using the right methods/tools
Meet personal/customer service team sales targets and call handling quotas
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Keep records of customer interactions, process customer accounts and file documents
Follow communication procedures, guidelines and policies
Take the extra mile to engage customers
Promoting a “Safer Gaming” philosophy.
Staying UpToDate on rules, processes, and licensing needs.
Go above and beyond when engaging customers

What we are looking for

English Fluency
Proven customer service experience handling VIP Clients
Strong phone contact handling skills and active listening
Familiarity with CRM systems and practices
Customer orientation and ability to adapt/respond to different types of characters Excellent communication and presentation skills
Ability to multi-task, prioritize, and manage time effectively
Strong communication/public relations along with active listening skills required. Customer orientation and the ability to adapt and respond to diverse sorts of characters
Proficiency working on computers and touch typing are required
Ability to perform under pressure
Accountability and conscientiousness

What's in it for YOU?

Excellent work environment
Monthly incentive Bonus
Monetary vouchers on Birthdays and other special occasions
Fully equipped kitchen and in-house entertaining space
Options to enrol in Company's medical insurance plan
Possibilities to enrol in Company's pension plan
Exciting company activities including monthly lunches, corporate gatherings, an intercompany football team, competitions, and many other activities.
A chance to advance professionally inside one of the world's largest iGaming organizations.

What Life at SkillOnNet is like!

SkillOnNet is a firm believer in putting people first and our “family oriented” multinational culture is what drives us. We care and focus on our staff and ensure that you are provided with the most relevant and valuable tools, privileges and amenities.

VIP Account Manager – English Speakers

Job Description