Company Description

We are SkillOnNet. We are leading the igaming entertainment by providing our customers with the most entertaining and trustworthy experience possible, while also reinventing the gambling industry. We are home to more than 30 well-known brands, including PlayOJO, DruckGluck, BacanaPlay, Genting, and many more. We are committed to long-term development and sustainability, and we are trying to revolutionise our industry for the benefit of our players, ourselves, and the entertainment industry as a whole.

Job Description

As a Customer Support Representative, you will interact with customers and assist them with their inquiries. You would be representing the company, thus you must possess a vibrant and responsible character, as well as the capacity to work in shifts.

Responsibilities include:

Effectively communicating with customers in their designated language.
A high emphasis on quality, with particular attention to detail and accuracy.
Providing an outstanding client experience and resolving issues on first contact.
Resolve product and service issues by clarifying customer complaints, determining the origin of issues, identifying and explaining the best course of action, and following up to assure resolution.
Responding to client inquiries via Webchat, Email, and Phone in a timely and professional way.
Escalating requests where
Thoroughly investigating player
Promoting a “Safer Gaming” philosophy.
Staying UpToDate on rules, processes, and licencing needs.
Contributing to collective effort by achieving necessary results
Go above and beyond when engaging customers
Taking part in the Onboarding Programs.

What we are looking for

Native in German and fluent in English language
Proven customer service experience is welcomed but not mandatory since the company provides comprehensive in-house training.
Strong communication/public relations along with active listening skills required.
Customer orientation and the ability to adapt and respond to diverse sorts of characters
Proficiency working on computers and touch typing are required.
Ability to perform under pressure
Accountability and conscientiousness

What's in it for YOU?

Excellent work environment
Monthly incentive Bonus
Monetary vouchers on Birthdays and other special occasions
Fully equipped kitchen and in-house entertaining space
Options to enrol in Company's medical insurance plan
Possibilities to enrol in Company's pension plan
Exciting company activities including monthly lunches, corporate gatherings, an intercompany football team, competitions, and many other activities.
A chance to advance professionally inside one of the world's largest iGaming organisations.

What it's like to work at SkillOnNet!

SkillOnNet is a firm believer in putting people first and our “family oriented” multinational culture is what drives us. We care and focus on our staff and ensure that you are provided with the most relevant and valuable tools, privileges and amenities.

Customer Service Representative - German Speakers

Job Description