Company Description

We are SkillOnNet, leading the igaming entertainment by providing our customers with the most entertaining and trustworthy experience possible, while also reinventing the gambling industry. We are home to more than 30 well-known brands, including PlayOJO, DruckGluck, BacanaPlay, Genting, and many more. We are committed to long-term development and sustainability, and we are trying to revolutionise our industry for the benefit of our players, ourselves, and the entertainment industry as a whole.

Job Description

We are looking for an English speaking VIP Account Manager to create long-term, trusting relationships with our customers. The account manager’s role is to provide fast and accurate service to our most loyal customers and to oversee a portfolio of assigned customers for retention purposes. If you are familiar with account management software (CRM), have a flair for client communication and understand consumer behaviour, we’d like to meet you.

Responsibilities Include

Build sustainable relationships and trust with customer accounts through open and interactive communication
Provide fast, accurate and complete information by using the right methods/tooll
Meet personal/customer service team sales targets and call handling quotas
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Follow communication procedures, guidelines and policies
Take the extra mile to ensure customer satisfaction.
Promoting a “Safer Gaming” philosophy
Staying UpToDate on rules, processes, and licensing needs.

What We Are Looking For

Fluent in English
Strong phone contact handling skills and active listening
Willingness to work within an international team
Customer orientation and ability to adapt/respond to different types of characters
Excellent communication skills
Ability to multi-task, prioritize, and manage time effectively
Computer literacy
Ability to perform under pressure
Accountability and conscientiousness
Proven customer service experience handling VIP Clients would be considered an advantage
Familiarity with CRM systems and practices will be considered as an advantage

What's in it for YOU?

Excellent work environment
Monetary vouchers on Birthdays and other special occasions
Fully equipped kitchen and in-house entertaining space
Options to enroll in Company's medical insurance plan
Possibilities to enroll in Company's pension plan
Exciting company activities including monthly lunches, corporate gatherings, an intercompany football team, competitions, and many other activities
Casual dress code
A chance to advance professionally inside one of the world's largest iGaming organisations

What Life at SkillOnNet is like!

SkillOnNet is a firm believer in putting people first and our “family oriented” multinational culture is what drives us. We care and focus on our staff and ensure that you are provided with the most relevant and valuable tools, privileges and amenities.

VIP Account Manager - English Speaker

Job Description