Our client is a fast-growing, multi-licensed fintech company building advanced payment technologies for Payment Service Providers, Electronic Money Institutions, neobanks, and merchants across the EU and the UK. With several offices across Europe, including London and Cyprus, they deliver global card processing, digital wallet infrastructure, cross-border merchant accounts, alternative payment methods, and corporate accounts for legal entities. They are seeking a Senior Account Manager to take ownership of their most complex and strategically important merchant relationships.

About the Role

This is a senior individual contributor role with clear career path for a Head role,focused on high-value merchant and corporate clients. You will own a portfolio of complex, high-volume accounts, act as a trusted advisor across finance, compliance, and operations, and serve as a go-to expert within the Account Management team — mentoring colleagues and helping raise the standard of client service. Ideal for an experienced payments or fintech professional who wants deep commercial impact without formal people management.

Key Responsibilities

Own a portfolio of high-value, high-volume, and complex merchants; act as their primary point of contact and trusted advisor
Lead onboarding of complex or higher-risk merchants, including detailed document review and close collaboration with Compliance on enhanced due diligence
Handle escalations and sensitive client situations through to resolution while protecting long-term relationships
Identify growth opportunities within the portfolio (upsell, cross-sell, volume expansion) and contribute to retention and revenue targets
Monitor portfolio performance and client health; proactively flag risks and propose action plans
Mentor and coach Account Managers: support difficult cases, share knowledge, and help new team members ramp up
Contribute to training materials, internal playbooks, and onboarding guides
Act as the voice of the client internally, feeding insights to Product, Compliance, and Operations
Challenge existing processes and lead initiatives that improve efficiency and client experience
Keep client database and account records accurate and up to date

What We’re Looking For

3+ years’ experience in account management or a similar client-facing role within a regulated entity (payments, banking, or card acquiring, issuing, ebanking)
Proven experience managing key or strategic accounts, including complex merchant onboarding
Solid understanding of payments products, merchant risk, and compliance requirements (KYC/KYB, AML)
Strong client-first mindset with a track record of building long-term B2B relationships
Confident communicator able to negotiate, influence, and handle difficult conversations with senior stakeholders
Natural mentor who enjoys helping others grow
Strategic and analytical thinker, comfortable using data to assess portfolio performance
High autonomy and ability to manage a complex workload independently
Experience mentoring or informally coaching colleagues is a strong advantage
Higher education in Business Management, Economics, or a related field is an advantage
Excellent written communication skills
Fluency in English (additional languages are an asset)

What Our Client Offers

Competitive salary of €60,000 – €70,000 gross per year plus bonus (salary might be flexible as they tend to hire in all levels)
Hybrid working arrangement in Limassol
Sports and gym memberships
Opportunity to shape client relationships within a growing, multi-licensed payments fintech with offices across the EU (including London and Cyprus)
Clear career path for the Head of Accounts position
Reimbursement for relevant work-related training and courses incl languages

If you are an experienced account manager with a strong background in payment, banking or card acquiring and a proven ability to manage complex merchant relationships, our client would be very interested to hear from you.

Senior Account Manager

Job Description