Customer Experience Sales Advisor

Salary Package: €20,000 to €24,000

About Our Client

Our Client is an international business introducing an innovative consumer product to the Maltese market. With a strong focus on growth, customer satisfaction, and commercial excellence, the Company is building a talented local team to support its long-term success.

Role Overview

Heroix is supporting our Client in the search for a motivated and customer-oriented Customer Experience Sales Advisor. This role is ideal for an individual who enjoys engaging with customers, identifying their requirements, and delivering an exceptional retail experience while contributing to the achievement of sales objectives and long-term customer loyalty.

Key Responsibilities

Customer Engagement: Welcome every customer with a professional and friendly approach, creating a positive first impression and delivering an outstanding in-store experience.
Sales Consultation: Identify customer requirements and recommend suitable products and solutions through a consultative sales approach.
Product Demonstrations: Conduct informative product presentations and guided demonstrations, helping customers understand product features and benefits.
Customer Retention: Build lasting relationships with both new and existing customers by providing personalised service and encouraging repeat business.
After-Sales Support: Assist customers following their purchase by responding to enquiries, resolving issues efficiently, and ensuring a high level of satisfaction.
Systems Administration: Accurately use internal systems, digital platforms, and retail tools to support sales transactions and maintain customer information.
Customer Insights: Share feedback gathered from customer interactions to help improve the overall customer journey, retail performance, and service standards.
Promotional Activities: Support marketing campaigns, promotional initiatives, and customer engagement activities to maximise sales opportunities.
Performance Delivery: Work towards achieving individual and team sales and service targets while following company procedures and operational standards.

Qualifications, Skills, and Attributes

Education: A Bachelor's degree, recognised apprenticeship, or equivalent practical qualification will be considered.
Experience: A minimum of one year of experience in a sales or customer-facing environment.
Language Skills: Excellent command of English is required to succeed in this role. The ability to communicate in Maltese would be an asset.
Communication Skills: Strong verbal communication skills with the ability to explain products clearly and build confidence with customers.
Interpersonal Skills: Friendly, approachable, and capable of developing positive relationships with customers and colleagues alike.
Technical Skills: Comfortable working with digital sales systems, retail technology, databases, and other business applications.
Organisation: Well-organised with strong attention to detail and the ability to follow established procedures accurately.
Self-Motivated: Driven to achieve personal and team objectives while maintaining a consistently high standard of customer service.
Problem-Solving: Able to understand customer concerns, identify suitable solutions, and handle enquiries effectively while maintaining customer satisfaction.

What's on Offer

Compensation: A competitive base salary with performance-based incentives.
Working Hours: Full-time working hours.
Other Benefits: Join a collaborative team that values exceptional customer service, continuous learning, and commercial success while offering the opportunity to contribute to the launch of an exciting new product within the FMCG sector.
Career Development: Opportunities for professional growth and advancement within a dynamic and expanding company.

What Heroix Offers

Confidentiality and Discretion: Your job search will be handled with the utmost confidentiality and professionalism.
CV Review: Receive candid & constructive feedback to enhance your CV.
Interview Planning: Get personalised prep sessions prior to your interviews.
Cultural Fit Assessment: Understand the company culture to ensure it's the right environment for you.
Long Term: Gain insights into the role and company for a long-term, stable career move.
Exclusive Opportunities: Access a broader range of job opportunities.
Personalised Candidate Profile: Stand out with a detailed profile highlighting your strengths and skills.
Ongoing Support and Guidance: Benefit from continuous support throughout your job search process.
Networking Opportunities: Leverage our extensive network of industry contacts for exclusive positions.
Time Efficiency: Save time and effort with our efficient and effective recruitment strategies.
Tailored Job Matching: Find the perfect fit with customised job matching based on your skills and career goals.
Feedback Loop: Stay informed and engaged with regular updates and feedback on your application status.

Heroix - Rise to New Heights

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Licensed and regulated by the Government of Malta under DIER Agency Licence No. 00412-2025

Customer Experience Sales Advisor

Job Description